Customer Success Officer

2 days ago

Tiruchirappalli, India Dentalkart Full time

About the Role: We are looking for a dynamic and empathetic Patient Engagement Manager / Customer Success Officer with a background in Bachelor of Dental Surgery (BDS) to lead our patient interaction and engagement initiatives. The role involves building strong relationships with patients, ensuring seamless communication, and driving high-quality patient experience. Key Responsibilities: Resolve customer queries related to dental products or services with strong clinical understanding Act as a liaison between dentists/customers and the internal product team Identify upselling and cross-selling opportunities based on customer usage patterns Conduct regular follow-ups to ensure high levels of customer satisfaction Create and maintain documentation for customer support cases Requirements: BDS (Bachelor of Dental Surgery) degree is mandatory. Strong communication and interpersonal skills. Empathetic, patient-focused, and detail-oriented. Ability to manage multiple cases and ensure timely follow-ups. Prior experience in patient care, dental consultation, or healthcare management is preferred. Proficiency in MS Office/CRM tools will be an advantage. What We Offer: Opportunity to work closely with leading dental professionals. Patient-focused, collaborative work environment. Competitive salary package with growth opportunities.

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