Avalara - IT Operations Specialist III
4 days ago
The IT Operations Specialist III plays a pivotal role in ensuring the smooth and efficient functioning of operations within the organization. This position involves a blend of administrative, analytical, and operational The IT Operations Specialist III is responsible for executing operational processes, analyzing data to improve efficiency, and collaborating with various teams to streamline workflows. This individual will provide mentorship to more junior technicians and will partner with local IT Leadership to help drive continuous improvement.
The individual we are seeking will maintain effective relationships with users, including the Executive staff and their Executive Assistants.
They will act as an escalation point between the IT and multiple other teams at Avalara. If you are passionate about helping others by making their jobs a little easier while working alongside a team of enthusiastic and driven individuals, we are looking for you
- Exchange and mailbox and SharePoint/OneDrive administration.
- Strong understanding and debugging skills for the Microsoft products like O365 and Intune.
- Demonstrated knowledge of Win 2012/2016 Servers and services like Active Directory/ DNS/ DHCP/ Radius.
- Must have worked on Dell/HP/Lenovo/Mac machines.
- Technical knowledge of mail servers and associated protocols. In depth knowledge in SSO and IAM.
- Solid understanding of security concepts, principles and practices for end user devices.
- Must have desktop hardware troubleshooting skills.
- Must have Apple Mac OS troubleshooting skills.
- Remote access/VPN troubleshooting and network connectivity support.
- Basic networking & troubleshooting tasks.
- Experience with an ITSM tool preferably ServiceNow or Jira
Qualifications : Bachelor's degree in Computer Science or Engineering Degree.
- 7 years or more of relevant experience.
- Must have excellent communication skills.
- Experience troubleshooting enterprise level applications, including Active Directory, Azure AD, Intune/Autopilot, JAMF, Office 365, Okta, Google Suite, Slack, and more
- Eager to learn, develop team members, and contribute in a collaborative, fun and fast-paced environment
- Self-starter that brings both interpersonal and creative problem solving skills
- Must be willing to work with US Pacific Time-24/5.
Preferred Qualifications :
- ITIL foundation certification or experience in ITIL framework environment.
- Experience with ITSM ticketing systems.
- MCP Certification is a plus.
- Intermediate PowerShell scripting experience solving large enterprise challenges
- Technical writing skills for internal and employee-facing documentation, training and content production
- Ability to comprehend and analyze complex device settings and policies
- Ability to suggest improvements in a constructive way and engage partner teams to drive ideas
- Project experience including being responsible for a major effort impacting multiple business units
(ref:hirist.tech)-
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