Head - RCU

Key Responsibilities:

1. MIS Management and Process Implementation:
       - Oversee the management of Management Information Systems (MIS) and ensure timely reporting.
       - Establish and implement processes for periodic vendor report audits.

2. Sampling Activity and Fraud Prevention:
       - Manage daily sampling activities to detect and prevent fraud.
       - Provide training to the team on efficient use of sampling triggers and fraud prevention procedures.

3. Vendor Management:
       - Analyze vendor reports, monitor quality, and conduct periodic vendor reviews and visits.
       - Identify and empanel vendors to control Turnaround Time (TAT) and ensure good quality.

4. Cost Management and Vendor Billing:
       - Ensure cost-effective management of RCU activities.
       - Oversee the processing of vendor bills within the specified TAT.

5. Training and Awareness:
       - Provide training on RCU triggers, known frauds, and RCU awareness to RCU vendors.
       - Conduct branch visits and vendor reviews to ensure compliance and effectiveness.

6. Investigation and Fraud Loss Management:
       - Investigate suspected cases of fraud and report findings.
       - Ensure that fraud losses do not exceed the specified percentage of total books.

7. Policy Review and Innovation:
       - Review and update RCU policies and procedures based on fraud trends, digital solutions, and regulatory requirements.
       - Innovate and implement new controls in RCU systems and processes.