Manager, Technical Customer Support

17 hours ago

Bangalore, India Nordson Corporation Full time

Essential Job Duties and Responsibilities Manage the technical services operations, providing guidance and support to team members in delivering excellent customer service. Maintain good communication with regional commercial and application / technical leaders, to ensure priorities for support are being met by the applications and technical teams. Collaborate with cross-functional teams to identify and resolve technical issues effectively. Work directly with headquarter-based product group and engineering team in the areas of product development and pre-and post-sales phases to ensure field resources will be available for support. Make the decisions on which solutions to implement when complicated technical problems arises. Being transparent with the team about challenges, failures, and successes. Meets with relevant stakeholders regularly to give progress report including project status, customer needs and challenges, technical support requirement and resources. Conducts regular meetings with regional teams, whether as a whole or through one-on-one discussions. Monitor service delivery metrics and contribute to the development of strategies for enhancing service performance. Participate in the training and onboarding of new team members, ensuring they are equipped with the necessary skills and knowledge. Act as an escalation point for complex technical issues, leveraging your expertise to facilitate resolution. Engage with customers to gather feedback on service quality and identify areas for improvement. Active engagement with distributors on monitoring post-sales support, evaluations, buyoff, training etc. Hold periodic service meetings and monitor service metrics. Education and Experience Requirements Bachelor or master’s degree in Electronics/ Electrical/ Mechatronics/ Instrumentation Engineering or related field preferred. 10+ years of relative experience and demonstrated knowledge of discipline technical principles and practices Previous experience with SMT, Semiconductor, electronics industry, capital equipment or a closely related field is a plus Good planning/execution and customer/people management skills required. Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders. Strong understanding of technical concepts and troubleshooting methodologies. Self-motivated with ability to work unsupervised, to set and follow priorities Technical Skills and Relevant Technologies Proficiency in troubleshooting software and hardware issues. Experience with ticketing systems and customer relationship management (CRM) tools. Good understanding in techno commercial matters. Soft Skills and Cultural Fit Strong interpersonal skills with a collaborative mindset. Ability to thrive in a fast-paced and dynamic environment. Proactive problem-solving skills and a customer-centric approach. Passion for technology and a commitment to continuous learning.

  • Customer Support Specialist

    7 days ago

    bangalore, India Customer Support Full time

    1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 2002. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...

  • Manager, Technical Support

    1 day ago

    bangalore, India RSA Security Full time

    RSA - Manager 1, Technical Support (M7)The Manager 1, Technical Support (M7) leads a high-performing team of Technical Support Engineers delivering mission-critical technical support for RSA products including SecurID/ID Plus and RSA Governance & Lifecycle. This role drives operational excellence across incident handling, escalations, SLAs, customer...

  • Manager - Technical Support

    1 week ago

    bangalore, India Palo Alto Networks Full time

    Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...

  • Manager - Technical Support

    1 week ago

    bangalore, India Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...

  • Manager - Technical Support

    1 week ago

    bangalore, India Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...

  • Technical Customer Support Representative

    1 week ago

    Bangalore, India ACL Digital Full time

    We’re Hiring: Technical Customer Support | Immediate Joiner | Bangalore ACL Digital is looking for a motivated and skilled Technical Customer Support professional to join our team in Bangalore . If you have strong communication skills, technical aptitude, and are ready to work in dynamic shift timings — we’d love to meet you! Position: Technical...

  • Technical Support Manager

    21 hours ago

    bangalore, India Autodesk Full time

    Job Requisition ID # 25WD92798Position OverviewManage a diverse team with a clear focus on helping customers adopt industry leading 3D design, engineering, and entertainment software, by providing solutions, direction, and troubleshooting for installation and licensing issues.  You are responsible for leading a group of specialists who resolve customer...

  • Technical Customer Support Representative

    24 hours ago

    bangalore, India RingCentral Full time

    Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • Senior Technical Manager – Customer Support

    6 days ago

    Bangalore North, Karnataka, , India Elfonze Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Title: Senior Technical Manager – Customer SupportJob Location: - Bengaluru, KarnatakaJob Description: The Technical Manager will lead a team ofengineers and technical staff to deliver high - quality software solutions toour customers. This role involves overseeing the technical aspects of customersin support, coordinating development activities, ensuring...

  • Technical Customer Support Representative

    1 week ago

    bangalore district, India ACL Digital Full time

    💼 We’re Hiring: Technical Customer Support | Immediate Joiner | Bangalore 💼 ACL Digital is looking for a motivated and skilled Technical Customer Support professional to join our team in Bangalore . If you have strong communication skills, technical aptitude, and are ready to work in dynamic shift timings — we’d love to meet you!🔹 Position:...