Deputy Manager
Found in: Whatjobs IN C2 - 2 weeks ago
Responsibilities
• Strategy and Planning
•Nil
•Policy, Process and Procedures
•Maintain product, system and process knowledge
•Ensurepliance with all relevant internal instructions and external regulatory requirement
•Attend relevant product and skill courses and passing on relevant points to other staff
•Environmental Awareness/Customer Focus
•Assist customers with initial usage of products and ongoing problem resolution
•Focus on delivering excellent customer service and provide an enjoyable customer experience
•Investigate, resolve or escalate all clientplaints in a timely fashion
•Technical Performance
•Utilize product knowledge to resolve customer enquires
•Demonstrate the necessary technique and skills to perform the job
•Produce quality of work
•People Management
•Nil
Preferredpetencies/Skills
• Customer service skills
• Presentation andmunication skills
• Problem solving and negotiation skills
• Basicputer and typing skills
Preferred Experience
• Minimum 2+ years' call center experience in service industry, preferably with insurance, financial or retail industry
Preferred Knowledge
• Product knowledge of general insurance industry
QBE Cultural DNA
• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable amodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as aplete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to ourpany, to each other and to our customers, suppliers,munities andernments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required toply with equal employment opportunity legislation in each jurisdiction it operates.
Job ID 300423
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