HR Operations Specialist

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves. Overview The HR Operations Consultant is responsible for ensuring smooth, accurate, and compliant execution of all People Operations processes for the India Corporate business. This role focuses on operational excellence, strong governance, and high-quality service delivery across the entire employee lifecycle. You will play a key role in strengthening controls, data integrity, statutory compliance, and process efficiency while ensuring a consistent and reliable experience for employees. Key Responsibilities Employee Life Cycle Operations Manage end-to-end employee lifecycle processes including onboarding, background verification, documentation, HRIS updates, payroll inputs, benefit enrolments, employee records management, and offboarding. Ensure all employee-related transactions are accurate, timely, and fully compliant with internal policies and statutory requirements. Maintain organised, audit-ready employee documentation and digital records. HR Data Management & Systems Maintain data accuracy across HRIS platforms (Oracle) including organisation structure, employee movements, and master data. Conduct periodic data audits and reconciliation to ensure data integrity. Generate standard HR reports, trackers, and dashboards to support operational visibility. Payroll & Benefits Administration Prepare and validate payroll inputs including new hires, exits, changes, attendance, and deductions. Coordinate with the payroll team to ensure timely and accurate salary processing. Administer employee benefits such as insurance, reimbursements, and statutory benefits (PF, ESIC, gratuity). HR Policy, Compliance & Governance Ensure operational compliance with labour laws, statutory filings, and internal policy requirements. Support internal and external HR audits through data preparation, documentation, and process walkthroughs. Implement and monitor adherence to HR SOPs, checklists, and control mechanisms. Query Management & Employee Support Serve as the primary point of contact for employee queries related to HR operations, payroll, benefits, documentation, and system access. Ensure queries are resolved within defined SLAs and escalated appropriately. Vendor & Process Management Manage HR vendors involved in payroll, benefits, background verification, and other operational services. Monitor vendor SLAs, invoicing, contract terms, and service quality. Identify and drive process improvement initiatives to enhance accuracy, speed, and employee experience. Documentation & Process Control Maintain and update HR operational SOPs, workflows, and templates. Support implementation of new processes, systems, and operational frameworks. Ensure secure handling of employee information and compliance with data protection practices. Core Skills & Knowledge Degree or postgraduate qualification in Human Resources (preferred). Strong HR Operations experience in a corporate environment. Knowledge of payroll operations, benefits administration, and statutory compliance in India. High attention to detail, accuracy, and process orientation. Proficiency in MS Excel and HRIS systems (Workday, Oracle, SAP, etc.). Strong organisational, documentation, and time-management skills. Ability to manage multiple tasks, meet deadlines, and handle high-volume transactions. Strong vendor coordination and service delivery mindset. Problem-solving skills with a focus on operational excellence and continuous improvement. As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work. Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. Recite Me The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.