Email Security Support Engineer

7 days ago

Bengaluru, India Check Point Software Full time

Why Join Us?

Please note that we are open to 100% remote.

We are looking for a Technical Support Engineer to join our Email Security Team - Avanan.

Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.

Key Responsibilities

As a
Technical Support Engineer
, you will be a core team-member responsible for:

  • Track and triage customer support tickets
  • Interact with customers for analysis and resolution
  • Troubleshoot problems and identify solutions
  • Collaborate with our software engineers to help resolve problems
  • Maintain customer satisfaction while advocating quality in every aspect
  • Help drive the future of the product by collaborating with our engineering and product teams
  • Play a crucial role in incident management response

Qualifications

  • Experience in Python and Bash
  • Experience with querying using SQL
  • Experience in supporting SaaS-based products
  • Experience of working with Linux
  • Experience in working with a ticket/case management system (eg: Jira, Zendesk)
  • Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
  • Proficient at managing your own time and priorities and has a "let's get it done" attitude
  • Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment
  • Adept at working remotely

It Would Be Great If You Also Have

  • Experience of working with Microsoft Exchange, Active Directory, ADFS or Office365
  • Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols
  • Bachelor's Degree in Computer Science or a related field a plus
  • Team player spirit
  • Believe in learning new things every day.

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