Zoho CRM Techno-Functional Consultant
2 weeks ago
About the Role:
We are seeking certified Zoho CRM Techno-Functional Consultants to join our team on a contract basis. The ideal candidate will have a strong blend of technical and functional expertise in Zoho CRM, including both development/customization and business process optimization. This role offers the flexibility to work from any location and will be responsible for delivering end-to-end Zoho CRM solutions tailored to client needs.
Key Responsibilities:
- Collaborate with stakeholders to gather, document, and analyze business requirements.
- Design, customize, and configure Zoho CRM modules based on client specifications.
- Develop custom workflows, automation, and Deluge scripting to extend CRM functionalities.
- Build and manage integrations between Zoho CRM and third-party systems (e.g., ERP, marketing platforms).
- Perform system testing, data migration, and ensure data integrity within Zoho CRM.
- Optimize CRM workflows, sales processes, and reporting tools for enhanced business performance.
- Troubleshoot and resolve both technical and functional CRM issues.
- Provide user training, post-implementation support, and ongoing system enhancements.
- Serve as the liaison between technical development and functional business teams, ensuring seamless communication and delivery of solutions.
Required Skills and Qualifications:
- Certified Zoho CRM Techno-Functional Consultant with proven experience in both technical and functional roles.
- Strong proficiency in Zoho CRM customization, including Deluge scripting and API integrations.
- Deep understanding of business processes, CRM best practices, and system optimization.
- Experience in configuring CRM modules like sales, marketing, customer support, and analytics.
- Familiarity with the Zoho ecosystem, including products such as Zoho Books, Zoho Desk, and Zoho Projects.
- Hands-on experience with data migration and maintaining data integrity.
- Ability to communicate effectively between technical and non-technical stakeholders.
- Strong problem-solving, analytical, and project management skills.
Preferred Qualifications:
- Zoho CRM certifications (Techno-Functional).
- Experience working on Zoho CRM implementations for industries such as (specify industries, e.g., finance, healthcare, technology).
Work Environment:
- Contractors can work remotely from any location.
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