MEM Executive

3 weeks ago

chennai, India Mahindra Holidays & Resorts India Limited Full time

Required Skills

  • Holiday Planning - Making a proactive call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying. 
  • Complaint Resolution- Attending to members’ complaints and discrepancies, resolving them and taking corrective action. 
  • Managing cancellations post-rescission and maximizing member retention. 
  • To ensure quality and adherence to process and timelines as specified for each activity.
  • Generating revenues for the organization 
  • Suggesting and helping members for up gradation, revivals and reinstatement.
  • Ensure proactive calling by Executives for the collection of annual subscription fees and return of cheques. 
  • Ensure Post holiday calls are made to obtain member feedback and generate referrals. 
  • To ensure that all the interactions assigned to Self are resolved within the specified time limit.

Primary Skills

  • Good Performer, Multi-skilled, extrovert & good communicator


Qualification & Experience

  • Graduate with a minimum 1year of experience in Sales/Customer  Service



Tags: (salesjobs, chennaijobs, cochinjobs, customerservice, immediatejoiners)

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