Manager, IT Service Management, Change Control
4 weeks ago
Position SummaryThe Senior Specialist, IT Change Control & Release Management provides process oversight for change control and release management functions as a vital foundational component of the IT Service Management practice at Bristol-Myers Squibb. The Change Control and Release Management process is a critical control process to minimize risk and disruption to IT services when a change is implemented in production. This role requires an individual that is process and detail oriented, comfortable working in a dynamic environment, able to manage competing demands and can work independently.At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.If you want an exciting and rewarding career that is meaningful, consider joining our diverse team
Key ResponsibilitiesChair the Change Advisory Board (CAB) to perform impact analysis to minimize risk and disruption to the changes made to the production environment.Assess change readiness with feedback from the impacted stakeholders; Ensure that quality of the change conforms to the IT change policy.Schedule the Change Advisory Board meetings. Identify opportunities and deploy efficiencies within the Change Control & Release Management Process.Support reporting and metric delivery for process measurement.Work closely with Service Providers to ensure compliance to the Change ProcessMonitor and Govern the health of the Change process for adherence, performance & quality through Reporting and Analytics.Respond promptly to audit questions and requirements.Apply skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures to perform trend analysis and guide Change Control & Release Management Operations.Perform UAT testing during IT Change Control & Release Management technology upgrades or enhancements; including build & execute testing scripts.Provide consulting services within the team and to other BMS departments in recommending corrective and preventive actions.Lead process interactions between Change Control & Release Management and other processes/teams, including Quality Management.Author & curate Job Aids and other documentation.Conduct Change Control & Release Management Training for new & existing users to ensure adherence to the process. Support Change Control & Release Management Process Owner as needed.Provide input to IT Service Management Overall and present findings and make recommendations as needed.
Qualifications & ExperienceRequired:Bachelor in Information Technology, Engineering, or Science.3-5 years of experience in Information Technology, service management, change control and release management.Experience leveraging ServiceNow service management technology.
Ideal Candidates Would Also Have:Prefer Pharma and/or biotech experience in a training or document management role.Excellent problem-solving skills that can provide insight and highlight implications and recommendations to management.Demonstrated ability to ask probing questions, identify risk and assess situations quickly.Demonstrated ability to effectively communicate to a diverse audience at multiple levels across the organization.Demonstrated strong analytical skills, process knowledge and lateral thinking.Demonstrated ability to execute and organize effectively across multiple projects and tasks.Demonstrated ability to influence, collaborate, and communicate directly with stakeholders.Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or any part of the recruitment process direct your inquiries to
Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement
Why You Should ApplyAround the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.#HYDIT #LI-Hybrid
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