Training Specialist

2 weeks ago


india HRhelpdesk Full time

About TheOrganization:

TheOrganization is an EDtech firm with a pan Indiapresence.
JobSummary Training Specialists shall be responsible forensuring a seamless implementation of the program. You will be theone point of contact for all academic queries and resolutions. Youwill support the business team in their presales effort ensureretention and provide business growth from existingclients.
RolesandResponsibilities

ProgramImplementation and SchoolRelationship:

1.Relationships Managethe relationship with the designated schools within the territoryin coordination with the POD member of thatterritory

2.Program Implementation andCommunication Share the progress of programimplementation in the school with the correspondent/owner duringthe school visits/virtualmeetings

3.Proactive ProblemSolving Be transparent in sharing the feedback of theschools and proactively resolve issues or queries of our clients ina timelymanner

4.Escalate all issues concerningprogram implementation to the Reporting Manager and PODL5. Drive Academic Program Certain Academicprograms shall be conducted from time to time and TrainingSpecialists shall be entrusted with the responsibility of drivingthe same effectively at theschool.


LeadIndicators ofImprovement:

1.Identify lead indicators of improvementsat theschool

2.Gather evidence around lead indicators tostrengthen the case for renewal and businessgrowth

Training/Feedback:

1.Capture and share feedback received from schools to the product/content team whichwill help us to modify & improve the product year onyear.

2.Be proactive inunderstanding every product offering indetail.

3.Identify pain points of School andcoordinate with the POD/Reporting Manager for effectiveresolution

4.Identify the different category ofcustomers and learn to deal with them duringimplementation

BusinessDevelopment:

1.School Retention and upgrade: Retain existing schools and upgrade the value of businesswithin the portfolio in coordination with the PODL/ReportingManager by ensuring seamless implementation of the program andacademicinterventions.

2.Presales: Supportsales Team with presalesactivity

Reporting andDocumentation:

1.Documentation: Adhereto the process laid down by the central team and complete alldocumentation within the stipulatedtimelines

2.Reporting: Keep allreporting formats documentation etc. updated on a daytodaybasis


Requirements
IndustryEdTech

Experience&Qualification:
Graduate(B.ed preferred) with 412 Years of relevant experience as academiccoordinator/Training Coordinator/SchoolAdmin/Coordinator
Benefits Bestin the Industry
Industry -EdTech Experience &Qualification: Graduate (B.ed preferred)with 4-12 Years of relevant experience as academiccoordinator/Training Coordinator/SchoolAdmin/Coordinator
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