Key Account Manager

2 weeks ago


Mumbai, India Airtel Business Full time

Purpose of the Job:Responsible for end-to-end telecom, connectivity, cloud and cybersecurity needs of a set of 30-35 accounts in the Enterprise Segment, primarily Mid to large Segment Accounts. Ensures achievement of the Sales & Revenue targets, by selling Data, Voice, VAS and cloud related new product solutions. Deliverables (Maximum 5-6 key responsibilities)Deliverables- Build strategic relationship with key decision makers in the accounts- Middle and Senior management, including CXOs- Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention of the existing revenue- Augment solution selling, and drive new product penetration in emerging markets- Co-ordinate with the cross functional teams, both internally (BSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.- Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn controlMajor Challenges:- To work in alignment with processes on Cloud, Cybersecurity, Data, Voice- To work on retention of existing revenue as well and grow new products.- Account Penetration & Product PenetrationDecision levelPrime: Final Decision Making authority, accountable to the Management.Shared: Decisions reached jointly with peers on a collective basisContributory: Makes a major contribution to a decision or policy judgment reached by othersDemonstrate (Key competencies):- Understanding Of Technology- New Age Consultative Selling- Customer Service Orientation- Key Account Planning & Management- Executive Presence – ability to handle CXO discussions- Enterprise/ Carrier Product Knowledge- Negotiation skills- Ability to devise creative ideas to attract the target customer’s attention- Regular Follow –up



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