NOC (Application Mentoring)

2 weeks ago

Hyderabad, Telangana, India Tanla Platforms Limited Full time

About the Role: We are looking for a proactive and technical support Engineer to support the 24x7 monitoring and management of our production platforms. The ideal candidate will have up to 4 years of experience and a strong willingness to learn, grow, and contribute to a high-availability operational environment..

You'll be Responsible for?

  • 24x7 proactive monitoring of platforms using tools like SolarWinds, Grafana, Nagios, ELK and Netdata .
  • Configuring the alerts for infrastructure, applications and databases.
  • Incident tracking and handling via tools like JIRA or Freshdesk.
  • Perform basic troubleshooting and escalate based on severity and defined SLAs.
  • Initiate/Participate in bridge calls for critical incidents and coordinate with internal teams.
  • Support in root cause analysis post-resolution.
  • Assist with release/change management communication and downtime notifications.
  • Document known errors in KEDB and maintain ticket hygiene

You'd have?

  • Strong knowledge on monitoring tools (SolarWinds, Grafana, Nagios).
  • Strong communication and incident coordination skills.
  • Experience in Linux environments, DB (MySQL/Postgres/AeroSpike) and Queuing Systems (RabbitMQ/Nats)
  • Good understanding of IT & Networks - TCP/IP, DNS, LAN/WAN, VPN, firewalls.
  • Awareness of ITIL concepts.
  • Basics of scripting languages (Shell/Python).

Education:

  • Bachelor's degree in Computer Science, IT, or related field.
  • ITIL Foundation or Intermediate Certification preferred.

Why join us?

  • Impactful Work: As a NOC Engineer, you'll play a critical role in ensuring 24/7 uptime and performance of our core systems. Your quick response and proactive monitoring directly influence customer experience and business continuity.
  • Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
  • Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

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