Vna Trainer//Communication Trainer

2 days ago

Bengaluru, India Whatjobs IN C2 Full time

Urgent Openings in Bangalore Leading BPO VNA Trainer//Soft Skills Trainer//Communication Trainer Require Excellent Communication Skills CTC UPTO 8LPA based on Last CTC Shifts 24*7 Require minimum 6 months Experience as VNA Trainer/Communication Trainer Role and Key Responsibilities: - Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure alignment with operational standards. - Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines. - Design and deliver refresher training programs in English, tailored to meet specific needs and operational requirements. - Innovate training materials by integrating floor requirements and best practices into the training curriculum. - Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes. - Foster intra- and inter-function collaboration to support seamless training and operational processes. - Proactively implement best practices and contribute to value addition across multiple locations. - Attend and successfully complete the mandatory Train-The-Trainer (TTT) program. - Interact with customers as required to gather feedback and address training-related queries. - Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement. - Achieve monthly conversion and effectiveness targets, ensuring measurable improvements in training outcomes. - Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation. - Mentor and support new trainers to enhance their effectiveness and integration into the training team. - Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the team and with the TTBU training team. - Analyze and report training batch performance, identifying areas for improvement and implementing corrective actions. - Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month. - Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through. - Monitor and report improvements, ensuring training initiatives drive positive changes and meet established goals. Key skills & knowledge: - Exceptional verbal and written communication skills in English. - Strong facilitation and presentation skills with a proven ability to engage and motivate participants. - Proficient in data handling, interpretation, and management. - Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer applications. - Excellent people management and interpersonal skills, with a demonstrated ability to build and maintain effective relationships. - Strong organizational and time management skills, with the ability to handle multiple tasks and priorities effectively. Interested candidates can share their resume at or call at

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