Claims Handler

Claims Handler

Experience: 0.6 months to 4 years (Entry Level position)

Location: Whitefield, Bangalore (WFO )

Shift :Rotational

Shift Timing: 3.30pm-12am / 6am-3pm

Job description

Sutherland is seeking a motivated and passionate person to join us as a Claims Specialist. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Preferred

• Handled International Calls - Added Advantage
• P&C Insurance
• Experience includes processing First Notice of Loss (FNOL), Claims Settlement and Claims Adjudication
• Claims experience in Property and Casualty.
• Property Damage, Motor Damage, Bodily Injury
• Personal lines, Commercial lines + Claims
• Claims experience in US Insurance, UK Insurance

In this role, you will get to:

· Document claims accurately, adhering to best practices for low to moderate exposure and complexity in Property, Content, and Liability/Injury claims.

· Exercise judgment for policy verification and coverage determination, analyzing applicable coverages.

· Determine liability through the gathering and analysis of relevant facts and images.

· Identify anomalies and patterns to detect fraudulent claims, referring them to the SIU team as per SOPs.

· Own the claims resolution process from initiation to settlement, ensuring timely resolution.

· Assess damages by calculating applicable damage or range of damages.

· Negotiate claim settlements, establishing appropriate negotiation strategies within authority limits.

· Meet quality standards through adherence to best practices.

· Ensure data integrity, proper documentation of claim files, and compliance with regulatory requirements.

· Uphold customer satisfaction by proactive communication, responding to inquiries, and following customer protocols.

· Ensure legal compliance with federal laws, regulations, and internal control requirements.

Qualifications

Our most successful candidates will have the following:

· Diploma/bachelor’s degree with 6 - 36 months of Experience.

· Experience in P&C Claims dealing with damage, liability, or injury claims.

· Excellent verbal and written communication skills; proficient reading skills.

· Good knowledge of Insurance claims end-to-end value chain activities, challenges, and best practices.

· Good knowledge of evaluating injuries and damage using market tools and technology.

· General knowledge of the coverages available under the damage protection, liability policy, and some common exclusions.

· Results-driven, ability to multi-task, pay attention to detail and follow procedures.

· Proven leadership and time management skills in a team environment.

· Extensive knowledge of internet technology

· Flexible to switch between voice and non-voice tasks.

· Flexibility to work in a 24*7 environment with rotational week offs.

We Will Give You

· Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity.

· The chance to work with people who will become your second family.

· A workplace that’s never boring.

· The opportunity to make someone’s day, every day.

· Rewards and recognition as you blaze your trail and ignite your career.