Executive Housekeeper

1 week ago


Delhi, India SMA - Strategic Management Alliance Full time
About the Company: Our Client is a leading hospitality brand and Five-Star Deluxe Hotel with extensive Banqueting and MICE facilities.
About the Role: The Executive Housekeeper will be responsible for maintaining the highest standards of cleanliness, organization, and guest satisfaction across the property, including rooms, public areas, and event spaces.
Responsibilities:
Housekeeping Operations Management:
Oversee all aspects of housekeeping operations, ensuring alignment with the brand's standards.
Develop and implement cleaning schedules for guest rooms, public spaces, and Banquet/Events/MICE facilities.
Maintain optimal inventory of supplies and ensure cost-effective procurement.
Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance.
Team Leadership:
Lead, train, and mentor a diverse housekeeping team, fostering a culture of excellence and collaboration.
Set and monitor team performance goals to ensure high productivity and guest satisfaction.
Identify and develop potential team members for leadership roles.
Collaboration & Coordination:
Work closely with the Banquet, Events, and Front Office teams to ensure seamless operations for MICE and social events.
Collaborate with the Engineering department to address maintenance issues promptly.
Sustainability & Compliance:
Uphold the brand's commitment to sustainable practices by implementing eco-friendly housekeeping processes.
Ensure compliance with all health, safety, and hygiene standards as per local and international guidelines.
Guest Experience:
Address guest concerns related to housekeeping promptly and effectively.
Monitor and respond to guest feedback to continually enhance service quality.
Qualifications: Bachelor's degree in Hotel Management or a related field.
Required Skills:
12-16 years of Housekeeping experience in five-star deluxe hotels with large-scale Banqueting and MICE operations.
2 years as Department Head in Housekeeping.
Preferred Skills:
Good knowledge of Landscaping and Horticulture would be an advantage.
Strong leadership and interpersonal skills with the ability to manage and inspire large teams.
Proficiency in housekeeping management software and operational reporting.
Excellent communication skills, with a guest-centric mindset.
Pay range and compensation package: 18 to 20 LPA
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