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Avalara - Site Reliability Engineer - Grafana/Prometheus
3 months ago
Job Description :
- We are looking for a highly motivated and skilled Site Reliability Engineer.
- The role is in support of numerous Avalara SaaS suites of services. The Site Reliability Engineer is responsible for the security, compliance, reliability, and efficiency of our production systems.
- The scope of work includes implementation of 24 x 7 environments that have been designed by SRE and Development engineering teams.
- The team actively participates in the design, and provides valuable feedback to ensure high availability, supportability, and observability.
- The role supports multiple projects and applications.
- It requires interactions and partnerships with teams and personnel from multiple business locations, skill sets, and backgrounds.
- As such, the position requires effective verbal and written communication skills in addition to a solid foundation of technical skills, analytical abilities, and end-to-end troubleshooting techniques.
Job Duties :
- Participate, review, and provide feedback of infrastructure and project work.
Formally accept deliverables to ensure compliance and quality standards.
- Ensure that observability deliverables, proactively monitor Avalara customer facing, critical applications.
- Our focus is on prevention through early identification of potential issues.
- Compliance audits (SOX, SOC, ISO-27001, etc...)
- Security investigation and remediation, Account security updates, key rotations, user access
- Customer escalations and inquiries
- Automating deployment processes, including collaborating with engineering development teams implementing GitLab CI/CD pipelines, ensuring the reliability, observability, and optimization of compute resources.
- Work closely with the Engineering Operation Center (EOC) to ensure supportability and knowledge sharing. The EOC is a gate to ensure consistent standards of operational excellence using a comprehensive Software Maturity Metrics (SMM) assessment.
- Support supporting 3rd party tools like Loki, SumoLogic, Venafi, GoDaddy Corporate Domains (GCD), Grafana, Prometheus and others
- Support AWS, GCP, and OCI clouds world wide.
- Participate in Tier 2 on-call rotation for a multitude of services to maintain SLO and SLI's
Qualifications :
- BS in Computer Science or equivalent, with 5 or more years of relevant work experience.
- 5+ years enterprise-class experience with large scale cloud solutions.
- AWS is highly desirable.
- GCP, OCI and Azure are a plus.
- 5+ years enterprise-class application experience with production deployments, monitoring, and communications.
- Strong application troubleshooting. Microsoft .NET Framework and .Net Core stacks or experienced in the LAMP stack is preferred.
- High learning aptitude and interest in learning new stacks.
- Work independently and as a team player, as required for the project at hand.
- Review and sign off on processes. Provide feedback on improvements.
- Develop new processes to drive efficiency and quality.
- Focus areas are performance, application availability, monitoring improvements and application deployment runbooks.
- Ability to write Terraform to implement and maintain infrastructure.
- Review and provide feedback on project documentation, such as architecture designs, implementation plans, design documents, test plans, etc.
- Deep expertise in the mentality, processes, and tools needed to deliver five nines' SLAs.
- Firm working knowledge of Windows and Linux along with its underlying components, system statistics, performance tuning, file systems, and IO.
- Solid progamming/scripting skills in PowerShell, Python, GoLang, Bash, or Perl and history of automating workloads is a plus.
- Ability to reverse engineer and troubleshoot systems and network services.
- Experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring.
- Experience working with load balanced high-traffic solutions/services.
- Experience in SQL and database services.
- Proficient verbal and written communication skills.
- AWS Certified Solutions Architect associate or Sysops Admin associate, or GCP equivalent
Technologies you are likely to be working with :
- Google Cloud, AWS, OCI, GitLab, Atlassian suite, PowerShell, Python, GoLang, Terraform & HashiCorp suite, Snowflake, MongoDB, DynamoDB, Postgres, SQL, Packer, SumoLogic, Grafana, Prometheus, Wiz, HAproxy, Windows, Linux, Docker and containerization technologies etc.
Desirable Qualifications :
- Can do attitude, no problem is too big or too small.
- A self starting mentality
- A desire to delight customers.
- A systematic problem solver, with the ability to think outside the box.
- Good data analysis skills to pick up trends before they become major problems.
- Previous experience as an enterprise class Site Reliability Engineer.
- A strong mix of Software Engineer and Operation Support skills.
- Desire to learn new technologies and programming languages.
- Experience with government regulation compliance with access and process auditing
- Active Directory administration
