▷ [15h Left] AGM Client Manager- Mumbai

4 weeks ago

Mumbai, India Vodafoneidea.com Full time
Role- AGM Client Manager

Location: Mumbai

I) Job Purpose

The Client Manager is responsible to understand the business and most important be a bearer of relationship with Enterprise Customer, with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers.

End to end operational excellence for the entire customer life cycle journey from opportunity to closure.

The role of Client Manager is to focus on incremental product wise Revenue Market Share from those assigned accounts.

II) Key Accountabilities / Key Result Areas

Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers.

Responsible for the incremental revenue growth on all product lines.

Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision

Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue

Business planning & Accurate Forecasting – on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Baddebts.

Coordination with Cross Functional team to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities

Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA

Facilitating Collections Team to ensure timely payments and reduction in bad debts

Manages detailed Account Dossier , AIMs , Heat Map and update periodically.

Adhere and comply to all processes and systems of VIL & VIBS

Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.

Account Engagement and Account Mapping with C Levels

End to end operational responsibility leading to CXX

Should be able to steer the C level conversation with ease

III) Core Competencies, Knowledge, Experience, Technical / Professional Qualifications

Desired Competencies/ Skills

5 to 7 years of Account Management experience

Expertise in Enterprise telecom products & services

Enterprise Solution & Consultative Selling background

Educational Qualifications

Professional Qualifications – MBA from reputed institute

Desired – Engineering Background

IV) Key Performance Indicators

Overall Target achievement – Order Booking and Revenue

Sales Forecast across product lines to be at 90% accuracy

Ensure Vi Hub Hygiene and Compliance

Data Accuracy & operational excellence

Individual Account Plan - Rev Exit and OB projections at Account level, 2 quarter in advance

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