Hiring for Automic

1 month ago

Bengaluru, India Atos Full time
Job Location : Chennai, Bangalore, Mumbai, Pune & Vadodara

Experience : 9+ years

Notice Period : Max 30 Days

Job Description :

Basis (WLM) The Operations Manager Workload Management is responsible for providing a service orchestration and automation platform to simplify our customers' IT operations.

Simplify, in terms of compiling, defining, planning, managing and monitoring production workflows in their business applications.

Your Tasks Co-responsibility for the correct execution of all tasks in the operation and control of the installed solutions (HW/SW) in the area of workload management.

- Independent setup of new Automic cluster systems on Windows and Linux platform. (Installation and configuration of Automic as a service.

Configuration of customer clients, identifiers, agents etc) in a task area.

- Independent development and integration of Automic Automation via Call API, Java API or REST API interfaces and connection to applications.

Integration of external tools via Automic API interfaces.

- Developing, implementing and deploying scenarios to integrate customer specific requirements.

- Independently perform complex maintenance and support work (change) within the scope of the work assignment and resolve very difficult faults and damage within the scope of his/her job responsibilities in compliance with the agreed contractual scope of work.

- Diagnosing and solving difficult software problems; in case of unsolved problems, initiating further escalation levels (3rd LeveL, PL, TSM, MIM team, customer if necessary)

- Creation of qualified error documents / protocols, forwarding to the 4th level and, if necessary, directly to the developers of the supplier Automic - Initiation, tracking and completion of CIP measures

- Adherence to the defined escalation levels and, if necessary, involvement of the relevant specialist departments - Creation and maintenance of highly technical documentation as part of the work task - Conducting service-related customer discussions

- Contact with suppliers both in regular operations and in incident, problem and change management - Performance analysis including the initiation of preventive measures - Qualified contact person for customers

- Collaboration in the conceptual design and control of difficult installations and pilots

- Responsibility for the creation and accuracy of generated reports for internal and external customers

- Provision of evaluations Automic for preparation and documentation of audits Your Qualifications - Bachelor or comparable

- Several years of professional experience

- Relevant professional experience in the areas of workload management and interface development

- Knowledge of common procedures, technologies and operating systems in the workload management environment (e.g. SAP, UNIX, Windows, SFTP, FTP, virtualization layers, etc.)

- Practical experience with a scheduling tool, ideally Automic / UC4

- Knowledge of running applications and frameworks as well as ITIL and project management

- Strong sense of service, a structured way of working and independent development of solution approaches - Confident demeanor, analytical skills, willingness to perform and high ability to work in a team

- Technical leadership

- Very good written and spoken English skills are required - German welcome

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