Software Engineer-Ivalua

Job DescriptionJob TitleSolution Designer - IvaluaSECTION A: POSITION SUMMARYState the objective and purpose of the role.We are looking for a skilled Ivalua Solution Designer to join our team. This dual-purpose role involves both supporting Ivalua applications integrated with SAP ERP as well as implementing customizations and changes to meet evolving business requirements.The ideal candidate will be experienced in Ivalua support, especially in S2C (Source-to-Contract), SIM/SRM (Supplier Information Management / Supplier Risk Management), and P2P (Procure-to-Pay) modules. The candidate must have configuration skills to configure workflows, forms, business rules, and UI elements in Ivalua, as well as relevant scripting & SQL skillsets like Ivalua scripting (VSL). The candidate should have integration knowledge and experience with APIs, web services that may be required when integrating Ivalua with other systems.Key Responsibilities:Support Responsibilities:Provide Level 2 and Level 3 support for Ivalua applications, ensuring smooth operations and resolving issues related to S2C, SIM / SRM and P2P modules.Troubleshoot and debug Ivalua application issues, especially around approval flows and configurations, identifying root causes and applying timely solutions.Analyze Ivalua logs, error messages, and system behaviour to pinpoint issues, providing resolutions to minimize downtime.Manage and maintain authorizations and user profiles within Ivalua, ensuring compliance with security and access control policies.Assist in incident management, effectively identifying and resolving technical issues, and managing service requests.Ensure the stability and performance of the Ivalua application by proactively addressing recurring issues and system behaviour anomalies.Support internal and external IT audit reviews and implement improvements to comply with IT policiesChange and Customization Responsibilities:Collaborate with business stakeholders to understand new business requirements and translate them into system changes or configurations.Configure and modify Ivalua modules and business processes in alignment with business needs, ensuring smooth functionality.Create and modify integrations and EAI (Enterprise Application Integration) console to support business changes and streamline data flow between Ivalua and other systems like SAP.Develop analytical reports and queries using SQL, ensuring the data meets business requirements and delivers actionable insights.Customize Ivalua system configurations, adapting workflows, approval processes, and module settings to fit the new or changing business processes.Maintain a strong understanding of Ivalua's table relations, ensuring smooth data integration and consistent reporting.SECTION B: KEY RESPONSIBILITIES AND RESULTSIndicate key responsibilities and performance indicators of this role.For existing role, please indicate additional responsibilities in bold.Key Result AreasRequired Outputs/ KPIsMeasurement MethodDeliver demands/CRs to meet business requirementAll Demands assigned are delivered on time and on cost and without any rework.Customers are satisfied with the outcome of the change. Zero defects after deployment of the change.Measurement of ServiceNow statistics.Deliver timely resolution of incidents and SRsClose incidents and requests raised by business users and SMEs within SLAMeasurement of ServiceNow statistics.SECTION C: MAJOR CHALLENGES / TYPICAL PROBLEMS ENCOUNTEREDList the principal challenges or problems faced by the role in achieving the results of the position.Also, describe the extent to which originality or creativity is required in solving the problems faced.Specify unique problems associated with the position because of job complexity, economic and environmental aspects or growth potential.For existing role, please indicate additional challenges and problems in bold.1.Various priorities from different stakeholders2.Complex business requirements and the challenge (and need) to simplify business processesSECTION D: DECISION MAKING AUTHORITYProvide key information (both from a Problem Solving and Accountability Perspective) with appropriate examples to help define the scope and impact of the job and the extent to which the job has authority to manage resources and make decisions. (To also consider the approval limits of the role, procedural decision making, authority and empowerment.)For existing role, please indicate additional decision making authority in bold.Decisions made under own authorityDecisions referred to higher authorityDecision on the solutioning to meet business requirementsMajor departure against best practice or significant changes to iValua set up todaySECTION E: ROLE DIMENSIONSFinancial Targets and Budgets (indicative measures for job sizing)Please indicate currency.RevenueNAOrdersNACapital expenditure budgetNAOperating budgetNAOthers, e.g. EBITNAMarkets and CustomersTarget markets / segmentsNAImpact on customersNACustomer type☒ Mainly internal ☐ Mainly external ☐ Both internal and externalStaff Under Management:To ensure that all information provided in this section is tallied with the appended Organisation Chart.Number of direct reports (Internal)Not managing any staffTotal staff under management (i.e. Internal + External*)* External staff refers to staff by matrix reporting line / agency / SOW / agency contractors / outsourced offshore etc.Managing external NCS AMS staff who are from the NCS AMS organisation.MM (Exec 1 – 4) headcount:Not managing any staffPF (P1 – P5) headcount:Not managing any staffOS (All OS Grades) headcount:Not managing any staffSECTION F: QUALIFICATIONS / EXPERIENCE / KNOWLEDGE REQUIREDIndicate key knowledge and skills required for this role to perform the tasks to a satisfactory level. To also specify a suitable level of qualification required (i.e. basic, advanced, or professional), where applicable.Essential / must haveDesirable / preferableEducation level, knowledge and work/industry experienceBachelor or higher degree in Computer Science or IT or related field.Professional/technical skillsMinimum L2 Ivalua certification required.Strong experience in configuring and handling S2C, SIM/SRM, and P2P modules, with the ability to support and customize them to meet business requirements.Configuration skills to configure workflows, forms, business rules, and UI elements in Ivalua.Relevant scripting & SQL skillsets like Ivalua scripting (VSL) to further enhance the solution.Integration knowledge and experience with APIs, web services that may be required when integrating Ivalua with other systems.Solid understanding and experience with approval flows, including troubleshooting and debugging.In-depth knowledge of Ivalua's standard table relations to ensure proper integration and reporting.Strong SQL proficiency for handling queries and creating analytical reports.Ability to create, configure, or modify integrations and manage the EAI console to facilitate smooth data exchange.Strong knowledge of Ivalua’s configurations, customizations, and the functionalities of various modules.Ability to analyze Ivalua logs, system behaviors, and error messages to troubleshoot and resolve issues.Knowledge of security and access control within Ivalua, including managing user profiles and authorizations.Solid experience in incident management, handling and resolving technical issues efficiently and effectively.L3 Ivalua certification with strong process knowledge in S2C and P2P modules.The following are not essential but may be value-added:Experience with other competing solutions like SAP AribaExperience in SAP Logistics moduleTechnical / ABAP / SAP Functional knowledgeBehavioral (e.g. negotiation skills, presentation skills)Effective communication and interpersonal skills to interact with end-users and stakeholders.Detail-oriented, organized, and able to manage multiple tasks in a dynamic environment.BengaluruOpen to clean roomImmediate joiner