ServiceNow Customer Service Manager

2 weeks ago

Bengaluru, India AvanteNow Full time
Job Title - ServiceNow Customer Service Manager (CSM) & Financial Services Operations (FSO) Specialist
Job Type - Onsite, Saudi Arabia (Long-term project)
Experience - 7+ years of ServiceNow technical experience
Job Description :
We are seeking a skilled and motivated ServiceNow Customer Service Manager (CSM) and Financial Services Operations (FSO) Specialist to join our team. This role will focus on designing, developing, and supporting ServiceNow’s CSM & FSO suite to streamline operations, improve service delivery, and enhance customer experiences across our financial services functions.
You will work closely with business stakeholders, ServiceNow developers, and operations teams to implement FSO modules, configure workflows, and optimize the platform’s usage within a financial services context.
Key Responsibilities:
- Configure and implement ServiceNow FSO applications such as Case Management, Customer Service Management (CSM), Complaints Management, KYC, and Financial Product Management.
- Collaborate with business and technical teams to gather requirements, define use cases, and translate them into ServiceNow solutions.
- Customize forms, workflows, business rules, and integrations using ServiceNow’s FSO capabilities.
- Support integrations with core financial systems (CRM, banking platforms, loan servicing systems, etc.).
- Analyze and improve existing ServiceNow FSO implementations and suggest optimizations.
- Maintain documentation for configurations, processes, and user guides.
- Provide end-user training and ongoing support for ServiceNow FSO modules.
- Ensure compliance with data privacy, audit, and regulatory requirements specific to financial services.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, Finance, or related field.
- 7+ years of experience with ServiceNow platform, including at least 5 years in Financial Services Operations (FSO) or Customer Service Management (CSM).
- Strong understanding of financial services workflows such as customer onboarding, case handling, regulatory compliance, fraud investigation, or account servicing.
- Experience in designing workflows, scripting (JavaScript, Glide), and configuring ServiceNow tables and modules.
- Knowledge of ServiceNow FSO data models and best practices.
Certifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS)
- ServiceNow Customer Service Management (CSM) Certified
- ServiceNow Financial Service Operations (FSO) Certified

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85 PERCENT of the Fortune 500. Our...

  • Senior ServiceNow Developer

    2 weeks ago

    Bengaluru, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role:   Be a ServiceNow Developer for ServiceNow! Build high-quality, scalable, and secure ServiceNow applications. Learnings first: Get to learn and work on the latest ServiceNow Application & Platform features. End-to-end ownership: Directly interact with the users & product owners, innovate & identify...

  • Senior ServiceNow Developer

    2 weeks ago

    Bengaluru, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role:   Be a ServiceNow Developer for ServiceNow! Build high-quality, scalable, and secure ServiceNow applications. Learnings first: Get to learn and work on the latest ServiceNow Application & Platform features. End-to-end ownership: Directly interact with the users & product owners, innovate & identify...

  • [10/10/2025] Customer Success Manager

    1 week ago

    Bengaluru, India ServiceNow Full time

    Job Description Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent...

  • Sr Mgr, Customer Success Hub

    2 days ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Customer Success Advocate

    1 week ago

    Bengaluru, Karnataka, India ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Sr Mgr, Customer Success Hub

    4 weeks ago

    Bengaluru, India ServiceNow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Sr Staff ServiceNow Solution Architect

    2 weeks ago

    Bengaluru, India ServiceNow Full time

    Job DescriptionAs a Solution Architect across Finance, HR and Legal domain applications in Digital Technology group, you will be responsible for designing and delivering end-to-end technical solutions that enable transformation and scalability of our systems. You will act as the key bridge between business objectives and technical execution, ensuring...