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▷ Apply in 3 Minutes: Safety Specialist
4 days ago
Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting , which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.
What you’ll do:
1. To support the resolution of safety-related emergency or crisis situations across India and manage the critical incidents that affect the brand health of Urban Company, and the safety of our partners and customers.
2. Conduct necessary inquiries based on the outcomes of conversations with customers and service providers. Develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders. Prepare a report of incidents to facilitate decision-making processes.
3. Maintain excellent interpersonal skills and professionalism while delivering the best-in-class customer and partner support experience when handling critical cases.
4. Handle effectively the crisis management calls and conduct high-priority inquiries based on the Emergency/Critical incident reported to TnS.
What we need:
1. 2+ years of experience in customer service operations.
2. Demonstrated analytical skills and excellent verbal and written communication skills.
3. Excellent problem-solving skills
4. Self-Motivated, Team Player, Flexible & Resilient in changing business environments and under pressure.
What can you expect:
- A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role.- Energy and hustle of a startup with processes and depth of a big organization- Expect to work with people you can learn from and are invested in your growth- Opportunity to be part of the mission to transform customer and partner experience- Latest tools and technology to get things done provided by the company- Health insurance benefits for you and your family
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