Technical Trainer
4 weeks ago
We are seeking a highly skilled and motivated Technical Trainer to design, deliver, and evaluate training programs that empower our customers, partners, and employees to effectively use ColorTokens' products and solutions.
Key Responsibilities:- Training Delivery: Conduct engaging and effective technical training sessions for customers, partners, and internal teams.
- Curriculum Development: Create, update, and maintain technical training content, including presentations, manuals, e-learning modules, and labs, tailored to various audiences.
- Product Expertise: Gain in-depth knowledge of ColorTokens' products, including zero-trust frameworks, endpoint protection, and cloud security solutions.
- Certification Programs: Design and implement certification programs to validate the technical competencies of trainees.
- Feedback and Improvement: Gather feedback from training participants to continuously improve training programs and materials.
- Collaboration: Work closely with product, engineering, and customer success teams to ensure training content is aligned with the latest product updates and best practices.
- Knowledge Repository: Develop and maintain a repository of technical resources, FAQs, and troubleshooting guides.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5 to 10 years of experience as a Technical Trainer, Product Trainer, or similar role in the IT or cybersecurity domain.
- Strong understanding of cybersecurity concepts, zero-trust architecture, cloud computing, and endpoint protection technologies.
- Proven experience in creating and delivering technical training content for diverse audiences.
- Excellent communication, presentation, and interpersonal skills.
- Hands-on experience with tools like Learning Management Systems (LMS) and e-learning platforms.
- Certifications such as CompTIA Security+, CISSP, or similar are a plus.
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