CyberArk Support Engineer

2 days ago

india Whizz HR Full time

Responsibilities :

- Lead Incident response activities, including advance troubleshooting, and war/situation rooms, and provide detailed root cause analysis for unplanned outages and problems.

- Take ownership of escalated technical issues from Level 1 support, troubleshoot, and resolve complex problems efficiently while adhering to established SLAs.

- Problem Solving: Analyze and identify recurring issues, proposing proactive solutions and process improvements to prevent future problems.

- Maintain excellent communication with clients, providing clear and concise updates on the status of their issues, expected resolution times, and steps taken to resolve problems.

- Perform advanced system administration tasks, such as server configuration, maintenance, patching, and upgrades as needed.

- Work closely with the CyberArk Support team to address and resolve issues related to the CyberArk & BeyondTrust Identity and Access Management platform and Collaborate with the infrastructure team to address issues related to system and network infrastructure.

- Managed and monitored the Privileged Access Management CyberArk & BeyondTrust platform including all components including but not limited to vaults, CPM, AAM, CCP, PSM, PSMP, PVWA, PTA, agents, plugins, and connectors.

Required Qualifications :


- 3-5 years of experience as a CyberArk Engineer and/or Administrator

- 3+ years of progressive experience in managing, configuring, and optimizing the CyberArk & BeyondTrust for large enterprise organizations.

- Experience with on-prem to cloud migration is a strong asset.

- A strong background in operational excellence, including Incident, Problem, and Change Management based on the ITIL framework.

- Strong knowledge of IT systems, hardware, software, and network technologies.

- Bachelor's or Master's Degree in Computer Science, Computer Engineering, Management Information Systems, or equivalent experience

- CyberArk Delivery Engineer (CDE) certification.

- Ability to work in a team environment as well as independently.

- Strong verbal and written communication skills.

- Ability to solve complex problems while effectively communicating technical concept

(ref:hirist.tech)

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