Solution Architect
2 months ago
Company Description
About Freshworks
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.
While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Job Description
Freshworks revolutionizes how world-class organizations collaborate with customers and colleagues through a comprehensive suite, including Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshteam (HR management system).
In this role, you will engage daily with a diverse array of external customers and internal teams, bridging the gap between solution development and sales. You will also play a pivotal role in implementing Freshworks products and creating resources and materials to facilitate the expansion of our processes across various industries and regions.
As a Solution Architect (SA), you will hold a senior position within the Professional Services team, overseeing the technical and architectural aspects of our deals. Your collaboration with the Professional Services team and Presales engineers will involve guiding the discovery process, assessing technical compatibility, mapping out integrations, and monitoring feature requests for strategic opportunities across different regions. In this role, we expect you to be a recognized domain expert in customer support and a dedicated advocate for our in-house product.
Your role and responsibilities :
Solution Design: Collaborate with stakeholders to gather requirements and develop custom Freshworks product solutions in line with business goals and industry standards. Create architecture diagrams for proposed designs and deliver presentations. Technical Implementation: Configure, customize, and deploy Freshworks products, encompassing workflows, automation, integrations, and reporting, to elevate customer support operations. Process Optimization: Identify areas for enhancement, proposing efficient solutions to improve customer satisfaction and operational efficiency. Documentation: Develop and maintain comprehensive technical and architectural documentation, covering system configurations, integrations, and customizations. Training and Support: Provide training to support agents, administrators, and relevant teams, ensuring the proficient use of Freshworks products and ongoing support. Issue Resolution: Troubleshoot and resolve technical challenges and implementation issues related to Freshworks products. Integrations Design: Create and integrate Freshworks products with other systems and third-party applications to streamline support processes and facilitate data flow. Product Champion: Act as a product leader in the region, instilling confidence in prospects during the sales cycle, devising innovative solutions during implementation, assessing existing enterprise customer health for improvement suggestions, and providing valuable customer feedback to the product team. Stay Informed: Stay updated on industry trends, Freshworks product updates, and best practices to continually enhance the capabilities of the customer support ecosystem.Our perfect match:
Bringing 10+ years of relevant experience to the table Hands-on experience in configuring ITSM SAAS products such as ServiceNow, ManageEngine, Symphony Summit, OTRS etc. Well rounded exposure to ITSM/ITIL/ITAM/ITOM and weigh in on the pros and cons of various solutions. Understanding of SAAS products and methodology Exceptional ability to make decisions that benefit both the company and customers Quick grasp of product and process knowledge A domain expert and product/channel adoption evangelist Proficient in handling ambiguity and objections Strong technical background with hands-on scripting and presales experience Skilled at saying "No" when necessary without jeopardizing relationships Understanding of integrations (REST APIs) with cloud systems.
Qualifications
A problem-solving innovator with a knack for thinking outside the box Proficient at transforming concepts into easily digestible flowcharts Extensive expertise in Enterprise landscapes across various domains, including ERP systems, Accounting Systems, HRMS, IDAM, and more Demonstrated experience in designing customer experience and customer support process flows Strong understanding of the Cloud Stack and SaaS products Proficiency in developing custom apps and REST API-based integrations Preferred, though not mandatory, background in Javascript and NodeJS Previous roles in Solution Architect or Domain Architect with any ITSM / ITAM / ITOM Software are advantageous Project management experience is a valuable asset Essential prior experience as a Solution Architect in both Product and Services companies
Additional Information
We are also returning back to the office in phases, and will expect those hired to work out of the Chennai office upon joining.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
-
Solutions Architect
3 weeks ago
Chennai, India Movate Full timeRole : Application Solution Architect Years of exp : 12+ Years Responsibilities : with stakeholders to understand business needs and translate them into technical requirements and architectural designs. end-to-end solutions that encompass application architecture, integration, data flow, and security considerations. the development and implementation of...
-
Solution Architect
2 months ago
Chennai, India Barry-Wehmiller Full timeDescription:The Solutions Architect, Customer Engagement (CE) role is to lead the enterprise architecture, governance, solution design, and global configuration of the organization’s Customer Relationship Management and Service Management software systems, collectively known as Customer Engagement, through best practices and leadership of a technical team....
-
Solution Architect
1 week ago
Chennai, India Barry-Wehmiller Full timeDescription:The Solutions Architect, Customer Engagement (CE) role is to lead the enterprise architecture, governance, solution design, and global configuration of the organization’s Customer Relationship Management and Service Management software systems, collectively known as Customer Engagement, through best practices and leadership of a technical team....
-
Solution Architect
2 months ago
chennai, India Barry-Wehmiller Full timeDescription : The Solutions Architect, Customer Engagement (CE) role is to lead the enterprise architecture, governance, solution design, and global configuration of the organization’s Customer Relationship Management and Service Management software systems, collectively known as Customer Engagement, through best practices and leadership of a...
-
Solution Architect
2 months ago
Chennai, India Barry-Wehmiller Full timeDescription : The Solutions Architect, Customer Engagement (CE) role is to lead the enterprise architecture, governance, solution design, and global configuration of the organization’s Customer Relationship Management and Service Management software systems, collectively known as Customer Engagement, through best practices and leadership of a...
-
Solution Architect
1 week ago
chennai, India Barry-Wehmiller Full timeDescription : The Solutions Architect, Customer Engagement (CE) role is to lead the enterprise architecture, governance, solution design, and global configuration of the organization’s Customer Relationship Management and Service Management software systems, collectively known as Customer Engagement, through best practices and leadership of a...
-
Solution Architect
1 week ago
Chennai, India Barry-Wehmiller Full timeDescription : The Solutions Architect, Customer Engagement (CE) role is to lead the enterprise architecture, governance, solution design, and global configuration of the organization’s Customer Relationship Management and Service Management software systems, collectively known as Customer Engagement, through best practices and leadership of a...
-
Solutions Architect
1 month ago
Chennai, India Movate Full timeRole: Application Solution ArchitectYears of exp : 12+ YearsResponsibilities:with stakeholders to understand business needs and translate them into technical requirements and architectural designs.end-to-end solutions that encompass application architecture, integration, data flow, and security considerations.the development and implementation of scalable,...
-
Solutions Architect
1 month ago
chennai, India Movate Full timeRole : Application Solution Architect Years of exp : 12+ Years Responsibilities : with stakeholders to understand business needs and translate them into technical requirements and architectural designs. end-to-end solutions that encompass application architecture, integration, data flow, and security considerations. the development and implementation of...
-
Solutions Architect
1 month ago
Chennai, India Movate Full timeRole: Application Solution ArchitectYears of exp : 12+ YearsResponsibilities:with stakeholders to understand business needs and translate them into technical requirements and architectural designs.end-to-end solutions that encompass application architecture, integration, data flow, and security considerations.the development and implementation of scalable,...
-
Solution Architect
1 week ago
Chennai, India Preludesys Full timeCPQ Solution architect who can Work with the client to identify Business Objectives, Value Drivers, and KPI’s that are either missing, miss-aligned, disparate, and\or non-existent. - Provide guidance and recommendations to clients and prospects on Salesforce and CPQ best practices - Work with the client to assess client current state processes, pain...
-
Solution Architect
3 weeks ago
Chennai, India Ford Motor Company Full timeThe Senior Specialist, Solutions Architecture, leads architecture discussions for products/platforms throughout their entire lifecycle, leading the assessment of feature requirements and development of solution options with a focus on performance efficiency and cost optimization. The role oversees the interaction with the product team for technical...
-
Solutions Architect
3 weeks ago
Chennai, India Ford Motor Company Full timeFord Motor Credit Company is modernizing its legacy Platforms to transform the business and unlock and unleash the power of data for improving customer experiences, regulatory compliance & operational efficiencies. We are rearchitecting our core applications and platforms and moving them to a Unified, Modern, Scalable & Secure solutions on Google Cloud. We...
-
Solutions Architect
3 weeks ago
chennai, India Ford Motor Company Full timeFord Motor Credit Company is modernizing its legacy Platforms to transform the business and unlock and unleash the power of data for improving customer experiences, regulatory compliance & operational efficiencies. We are rearchitecting our core applications and platforms and moving them to a Unified, Modern, Scalable & Secure solutions on Google Cloud. ...
-
Solution Architect
3 weeks ago
Chennai, India Ford Motor Company Full timeThe Senior Specialist, Solutions Architecture, leads architecture discussions for products/platforms throughout their entire lifecycle, leading the assessment of feature requirements and development of solution options with a focus on performance efficiency and cost optimization. The role oversees the interaction with the product team for technical...
-
Solution Architect
3 weeks ago
chennai, India Ford Motor Company Full timeThe Senior Specialist, Solutions Architecture, leads architecture discussions for products/platforms throughout their entire lifecycle, leading the assessment of feature requirements and development of solution options with a focus on performance efficiency and cost optimization. The role oversees the interaction with the product team for technical...
-
Solution Architect
1 week ago
Chennai, India Ford Motor Company Full timeThe Senior Specialist, Solutions Architecture, leads architecture discussions for products/platforms throughout their entire lifecycle, leading the assessment of feature requirements and development of solution options with a focus on performance efficiency and cost optimization. The role oversees the interaction with the product team for technical...
-
Solution Architect
1 week ago
Chennai, India Barclays Full timeJob Title: Solution Architect Location: Chennai About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of...
-
Solution Architect
2 months ago
chennai, India Tagit Full timePosition Solution Architect Opportunity Tagit Services Team is seeking talented and motivated individuals for the role of Solution Architect for our Project teams. This role will report to the Chief Architect of the services team. What you will be doing We are looking for strong individuals that have proven experience of...
-
Solution Architect
2 months ago
Chennai, India Tagit Full timePosition Solution Architect Opportunity Tagit Services Team is seeking talented and motivated individuals for the role of Solution Architect for our Project teams. This role will report to the Chief Architect of the services team. What you will be doing We are looking for strong individuals that have proven experience of architecting,...
