Telco Operations Engineer

1 week ago

Delhi, India EURHASI Full time
Job DescriptionEURHASI is recruiting for its client a

Telco Operations Engineer

(M/F)

Our client is a leading historical player in the ICT & Telecoms markets in Luxemburg; which addresses both residential and business markets.

The client accepts applications requiring administrative procedures for a work authorization (residence permit, work permit, various authorizations, etc.)

Mission

Maintain and support our Internet / TV / Fixed voice services : act on alerts, incident and customer issues

Troubleshoot and lead technical customer complaints investigations in order to restore service and guarantee Quality and Customer Experience targets

Manage incident communication and proceed with needed troubleshooting actions

Assist external teams in provisioning telecom services as needed

Act on reported alarm in our environment (Fixed & Mobile network, Broadband and TV)

Report incident / problems / statistics deviation

Perform basic device tests before commercial launch

Document processes and troubleshooting actions for the rest of the team

Profil

Profile

Hold a degree in telecommunication - Bachelor certificate required or similar professional experience

Previous telecommunications experience on TV, VoIP, Broadband, FTTH, Cloud-PBX, or mobile networks

Follow-up skills – must be diligent to track open items and chase down responses on open issues.

Good communication skills, French and English is mandatory.

Knowledge in OSIX / KALIX tools will be appreciated

Minimum qualifications

A degree in telecommunication - Bachelor degree is required

Telecommunications experience of 5 years on TV, VoIP, Broadband, FTTH, Cloud-PBX, or mobile networks

Fluent English is mandatory B1

Fluent in French B1

Informations contractuelles

Advantages

Teleworking up to 34 days (border crossers) – Up to 3 weeks for Lux residents

Restaurant tickets

A professional and stimulating work environment in the IT & telecom sector.

Multiple career opportunities within the Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise.

We also offer an attractive salary package and many other benefits.

Company car (can be used for personal use) + fuel card

30 days of leave

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