LivePerson - Senior Technical Program Manager - Reports & Delivery
1 month ago
Job Description :
LivePerson is the global leader in enterprise conversations.
- Hundreds of the world's leading brands - including HSBC, Chipotle, and Virgin Media - use our award-winning Conversational Cloud platform to connect with millions of consumers.
- We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
- At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation.
- Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential.
- We are continually looking for ways to improve our products and make things better.
- This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview :
- In this role, you are responsible for setting a high bar throughout the AI software development and deployment lifecycle, including design, development, documentation, testing, and operations.
- You will collaborate closely with the senior management, product managers, scientists, software developers, as well as numerous internal and external partners and stakeholders.
- The right candidate is self-directed, capable of working independently leading a team of 50+ people in ambiguous environments to define deliverables, shape outcomes, and lead teams toward successful results.
- The candidate must be able to thrive in a flat, fast-moving environment that relies on lightweight processes to deliver a huge impact.
- You will have end to end ownership - from defining the strategy, working with engineering to build the solution, and measuring metrics to monitoring progress across the entire LivePerson AI Bots & Automation team.
- You will provide direct visibility to senior leadership on all aspects of your programs on a regular cadence.
You Will :
- In this role you will engage with an experienced cross-disciplinary staff to conceive, design and deliver innovative Conversational AI products:
- Lead several engineering teams for LivePerson's AI Bots & Automation department.
- Manage business and technical requirements, design, be responsible for the overall coordination, quality, productivity and will be the primary point of contact for world-wide stakeholders of programs and goals that you lead.
- Work with key stakeholders in product management and executive teams to define strategy and requirements.
- Be responsible and accountable for the product vision and product roadmap.
- You will work together with the product managers, corresponding team leads, and senior management to craft the product vision, mission, tenets, and roadmap for each team
- Work closely with centralized cloud platform and engineering teams to perform migration of Bot services from on-prem to GCP environment
- Track service levels (SLA) and schedule adherence, and ensure the individual stakeholder teams meet and exceed their performance targets.
- Communicate regularly with senior management on status, risks, and change control
- Work with remote teams to deliver supporting software and services in sync with launch timelines
- Develop and report performance and operational metrics for your teams.
- Collaborate and support team members to achieve the OKRs
- Work together with cross regional teams in the US, India, Israel, Poland and Ukraine to coordinate and deliver engineering products.
- Coordinate product deployments and releases management cycles, working with the field, CSMs, account teams and brands in all 3 regions (EMEA, NA and APAC)
You Have :
- Master/Bachelors in Computer Science / Engineering or equivalent professional experience
- 7+ years of relevant work experience in technical program/project management leading cross-team programs
- 7+ years of experience defining projects, collecting requirements, writing detailed functional specifications, coordinating efforts to scope, schedule, and deploy new features sets
- Experience managing projects across cross-functional teams, building sustainable processes, and coordinating release schedules
- Experience analyzing cost/benefit of feature selection
- Experience with distributed system applications
- Having knowledge on the Generative AI, Large language models and AI space would be an added advantage to this role.
- Being customer-obsessed
- Strong communication, writing, and organizational skills
- Last but not least, be somebody who enjoys working with multiple teams and multiple stakeholders, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.
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