(26/06/2024) Application Support Engineer

3 days ago


Chennai, India Chargebee Full time
Summary:

Advanced Solution Engineer acts as the Product SME for all the customer facing teams. The primary responsibility is to troubleshoot complex product issues and file JIRAs which need Product/Engineering expertise.

Responsibilities:

As an Advanced Solution engineer, you will perform the below activities:

- Troubleshoot issues which the customer facing teams are unable to solve.- Assist implementation team on issues impeding the customer onboarding- Triage the High Severity/Priority incidents to bring it for closure.- Identify & fix the gap in the existing solutions and documentation.- Create knowledge articles to help the front-line teams.- Should support 24/7 rotational shifts.

Technical Capabilities:

- 3+ years of experience on Java based Application/Product support.- Debug the code in below technologies/programming languages: HTML 5, CSS, any JS Framework, Java, J2EE, Rest APIs, SQL.- Analyze the logs in any of the logging tools(Splunk, Elastic Search).- Knowledge on any of the APM tools like Newrelic, Datadog.- Good communication skills.

Good to have:

- 2+ years of development experience is an advantage.- Experience on SaaS based product support is an advantage.- 2+ years of experience in supporting Accounting Integrations like NetSuite & Xero or CRM integrations like Salaesforce & Hubspot .
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