RingCentral - Senior Operations Engineer - Zabbix Administration

4 weeks ago

Bangalore, India RingCentral, Inc Full time

- We are looking for an experienced senior operations engineer to join the ringcentral operations intelligence team.

- As an operations engineer, you will be responsible for maintaining and operating our monitoring systems and infrastructure.

- Our team focuses on providing accurate operational insights into the system, spanning from the collection and storage of metrics and logs to the correlation of alerts and their presentation.

- You will play a crucial role in ensuring the reliability, performance, and availability of our monitoring platform by identifying potential issues, and proactively resolving them.

- The ideal candidate should have a background in cloud operations and monitoring technologies such as elk, zabbix, and victoriametrics, as well as experience with containerization using kubernetes, message queuing systems like kafka, and sql/nosql databases.


- Programming experience is desired for the role.

Responsibilities :


- The primary responsibility is to maintain the monitoring infrastructure availability.

- Make changes to the monitoring system according to the company's needs and processes, using the configuration management tool set.

- Collaborate with development and operations teams to integrate monitoring solutions into the software development lifecycle and operational processes.

- Be on top of capacity requirements in a growing environment.

- Active work with the team's codebase to extend system integrations and routine automation.

- Conduct regular audits and assessments of monitoring systems to ensure adherence to best practices and industry standards.

- Represent the team in global incidents resolution, and participate in on-call rotation.

Requirements : Education/Prerequisites :


- B.S in computer engineering, computer science, or a related field with 4+ years of related experience.

- Proven experience as an operations engineer or similar role of 4+ years.

- Linux in-depth knowledge.

- Problem-solving and troubleshooting skills.

- Knowledge of one of the programming languages (see preferable technology stack).

- Understanding of the monitoring domain and saas approaches.

- Experience with cloud platforms.

- Knowledge of one or more of the configuration management tools.

- Familiarity with itil or other it service management frameworks.

- Experience in implementing and operating monitoring systems in large-scale, heterogeneous, and fast-growing environments would be a plus.

- Ability to work in a diverse multicultural environment, communicating with globally distributed teams.


- Customer-centric mindset.

- Team player with self-start ability.

- Fluent in spoken and written english.

- Preferable technology stack : os : linux (centos/redhat/oracle linux).

- Programming languages in order of preference : python, go, php, perl.cloud : aws.

- Containerization : Kubernetes.

- Distributed log : kafka, elk stack.

- Monitoring : zabbix, prometheus, cloudwatch, grafana.

- Dbs : victoriametrics, mongodb, postgresql, mysql.

- Configuration management : ansible, terraform, argocd, spinnaker. vcs : gitlab.ha : keepalived, haproxy.

(ref:hirist.tech)

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