Program Manager, Ops Tooling, Alexa Shopping Operations

4 months ago

chennai, India ADCI - Karnataka Full time
Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.
Program Manager (PM) in OPTIMA Programs Org has to work on defined projects with limited guidance. PM will apply project-management best practices to make the process more efficient and facilitate delivery. PM should be able to assign individual responsibilities, develop appropriate milestones and launch schedules to ensure timely and successful delivery of a project.
The PM works backward starting with customers, stakeholders, and any related team owners and work to understand their needs/problem(s) and incorporate their context into project plans. PM negotiates process improvements and needed features (and their priority), distinguishing between important and urgent, accordingly establish milestones and drive sensible deadlines. PM manages project communications like weekly/monthly flashes and may serve as the first point of contact for OPTIMA projects. PM runs effective meetings and is able to dive deeply into details as easily as conveying high-level plans. PM’s verbal and written style are clear and concise. A PM should be able to transform raw thoughts into clear documentation and requirements (e.g., project charter, requirements documentation, responsibility matrix, UAT summary, implementation approach, reporting, etc.)
Key job responsibilities
* Manage HiTL(Human in The Loop) annotation tooling roadmap and periodically collect new requirements from internal customers through workshops, stakeholder discussions, voice of customer sessions etc.
* Work closely with Operations and Software development teams to improve tools, processes and reporting dashboards.
* Drive the roadmap prioritization discussions across stakeholder groups, Ops sites, tech teams etc.
* Enabling flawless launch and adoption of new features for Operations team and other internal customers through pre planned change management activities.
* Ensuring adherence to new feature launch mechanism and highlight any exception on timely basis.
* Keeping the cross functional team (CFT) updated about the projects and progress through weekly/monthly flashes and proactive communication management tools.
* Work with Privacy team to plan periodic compliance activities and ensure OPTIMA’s platforms are compliant with Privacy policies.
* Maintaining WBS (Work breakdown structure) for each project and tracking the action items closely and proactively escalate the risks foreseen (tech and non tech) to drive mitigation.
* Maintaining clear documentation of project files like business requirements, UAT summary, agreements, MoMs etc. and use them to resolve disputes.
* Working closely with Ops PoCs in triaging UAT issues, adoption issues and any tooling related blockers.
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- PMP certificate
- Master's degree in management, business administration, economics, engineering, marketing
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

  • Program Manager, Ops Tooling, Alexa Shopping Operations

    4 months ago

    Chennai, India ADCI - Karnataka Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...

  • Program Manager, Ops Tooling, Alexa Shopping Operations

    2 days ago

    chennai, India ADCI - Karnataka Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...

  • Data Associate, Alexa Shopping

    3 months ago

    Chennai, India ADCI MAA 12 SEZ Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...

  • Data Associate, Alexa Shopping

    5 months ago

    Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    Bachelor's degree - Speak, write, and read fluently in English Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling...

  • Ai Data Trainer, Optima

    4 months ago

    Chennai, India ADCI MAA 12 SEZ Full time

    Bachelor's degree in Science, Computer Science or English stream - 1+ years of experience in content or editorial writing - Outstanding communication skills, both written and oral, with a keen eye for detail - Strong organizational skills to effectively manage tasks and projects - Proficient in analytical thinking and problem-solving - Comfortable working in...

  • Ai Data Trainer, Optima

    3 months ago

    Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    Bachelor's degree in Science, Computer Science or English stream - 1+ years of experience in content or editorial writing - Outstanding communication skills, both written and oral, with a keen eye for detail - Strong organizational skills to effectively manage tasks and projects - Proficient in analytical thinking and problem-solving - Comfortable working in...

  • Support Engineer, Alexa Communication

    3 months ago

    Chennai, India ADCI MAA 15 SEZ Full time

    The Alexa Communications team’s mission is to bring people closer together by enabling customers to use their Alexa-powered devices for convenient, natural, and expressive conversations with family and friends. It's still day 1 for our team and we want you to help us shape the future of voice-enabled technologies by raising the bar for operational...

  • AI Data Trainer, OPTIMA

    4 months ago

    Chennai, India ADCI MAA 12 SEZ Full time

    **Please note that this job role is a seasonal role (FTC) for 12 months on the payroll of Amazon**Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our...

  • Ai Data Trainer, Optima

    4 months ago

    Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    Bachelor's degree in Science, Computer Science or English stream - 1+ years of experience in content or editorial writing - Outstanding communication skills, both written and oral, with a keen eye for detail - Strong organizational skills to effectively manage tasks and projects - Proficient in analytical thinking and problem-solving - Comfortable working in...

  • Associate Content Writer, Optima

    3 months ago

    Chennai, India ADCI MAA 12 SEZ Full time

    Proven work experience as a Content Writer, Copywriter, or similar role. - Excellent writing and editing skills with a strong command of grammar, punctuation, and style. - Certification in any of the following: Content Writing, Creative Writing, English Literature, English, Literary Arts, Linguistics, English as a Second Language Teaching. - Exceptional...

  • Ai Data Validator, Optima

    3 months ago

    Chennai, India ADCI MAA 12 SEZ Full time

    Bachelor's degree in Science, Computer Science or English stream - 1+ years of experience in content or editorial writing - Outstanding communication skills, both written and oral, with a keen eye for detail - Strong organizational skills to effectively manage tasks and projects - Proficient in analytical thinking and problem-solving - Comfortable working in...

  • Ai Data Validator, Optima

    3 months ago

    Chennai, India ADCI MAA 12 SEZ Full time

    Bachelor's degree in Science, Computer Science or English stream - 1+ years of experience in content or editorial writing - Outstanding communication skills, both written and oral, with a keen eye for detail - Strong organizational skills to effectively manage tasks and projects - Proficient in analytical thinking and problem-solving - Comfortable working in...

  • Software Engineer, Alexa Communications

    3 months ago

    Chennai, India ADCI - Tamil Nadu - A83 Full time

    Alexa is the personal assistant and cloud service that powers the next generation of ambient computing devices, devices designed around your voice. We believe voice is the most natural user interface for interacting with technology across many domains. At Alexa Communications, we are inventing the future of global, multimedia communications.  It’s still...

  • Business Analyst, OPTIMA Operations

    4 months ago

    Chennai, India ADCI MAA 12 SEZ Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...

  • Language Engineer I, Alexa Communication

    2 weeks ago

    Chennai, India Amazon Full time

    DESCRIPTIONWe are seeking a Language Engineer with experience in the field of Natural Language Processing, Machine Learning, or Large Language Models, expertise in handling large data sets, and strong analytic skills. You will play a critical role in innovative projects by driving design of Alexa features. The key responsibilities are to generate...

  • Software Dev Engineer II, ALEXA, CUSTOMERS

    4 months ago

    Chennai, India ADCI - Tamil Nadu Full time

    Join the team that brought you the Echo Show, a touch-screen enabled Alexa device that supports video calling, music, weather, and more! We’re just getting started, and we’d love to have you join us to bring innovative experiences to millions of customers. As a software engineer in the Alexa Devices team, you will help drive innovation by developing...

  • Device Associate, Alexa AI

    3 months ago

    chennai, India ADCI MAA 15 SEZ Full time

    A Device Associate, owns manual execution of a well defined test plan or set of instructions for a list of features of a product, as per the defined productivity and quality targets, adhering to the SOP. The mission of the team is to ensure high quality of the features or devices launched in the respective Alexa domain supported.Key job responsibilitiesYou...

  • Device Associate, Alexa AI

    3 months ago

    Chennai, India ADCI MAA 15 SEZ Full time

    A Device Associate, owns manual execution of a well defined test plan or set of instructions for a list of features of a product, as per the defined productivity and quality targets, adhering to the SOP. The mission of the team is to ensure high quality of the features or devices launched in the respective Alexa domain supported.Key job responsibilitiesYou...

  • Device Associate, Alexa AI

    2 days ago

    chennai, India ADCI MAA 15 SEZ Full time

    A Device Associate, owns manual execution of a well defined test plan or set of instructions for a list of features of a product, as per the defined productivity and quality targets, adhering to the SOP. The mission of the team is to ensure high quality of the features or devices launched in the respective Alexa domain supported.Key job responsibilitiesYou...

  • Device Associate, Alexa Ai

    4 months ago

    Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

    Bachelor's degree A Device Associate, owns manual execution of a well defined test plan or set of instructions for a list of features of a product, as per the defined productivity and quality targets, adhering to the SOP. The mission of the team is to ensure high quality of the features or devices launched in the respective Alexa domain supported. Key job...