Senior Manager
4 weeks ago
Maintain a deep understanding of the Razorpay payroll products and how their usage can provide value to clients from a variety of sectors, verticals, and departments.
Roles and Responsibilities:
Define standards, processes, and controls that ensure Implementation, Operations and Client level readiness for transition from implementation to operational production.
Develop and communicate operational standards that are to be used during implementation that aid in a sustainable operational solution for our client
Determine methods and tools for validation of implementation configurations by Operations standards.
Develop client-facing materials that orient and prepare the client for a successful understanding and execution of the transition to operational production, including training, tools, processes, contact lists, escalation procedures, operational performance measures, etc.
Ensure high levels of customer satisfaction by delivering project schedules and quality objectives
Effectively identify, manage, resolve and mitigate critical risks and issues impacting the project delivery.
Work with internal teams to ensure adequate procedures for setting up internal and external systems, tools, and processes as part of the client transition process.
Act as an escalation point to provide input and approval for exception-based service requirements.
Define ongoing key performance measures that identify and report on client satisfaction and team performance related to transition activities.
Continually evaluate and improve transition to service training, documentation, and procedures based on client and team member feedback.
Interview, onboard, develop and grow talent that continually meets or exceeds job requirements
Mandatory Qualifications:
End-to-end Payroll knowledge is a must—a thorough understanding of upstream and downstream processes that impact Payroll.
10+ years of experience in Indian Payroll Implementation / Process Experience
Strong in both written and verbal communications
Highly organized with excellent customer service skills and comfortable in a client-facing environment
Proven capability to define, document and rollout procedures and processes across multiple departments and groups.
Graduate or Post Graduate in Accounting/ Finance.
An overall 10 years of hands-on experience in Payroll transitions for large organizations
PMP certification will be an advantage
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