Delivery Manager
4 weeks ago
Job Location : Bengaluru
Scope:
The range involves management of revenue,
Financials Management: knowledge of P&L sheet.
People management: experience managing a team of 45-60 project managers and team leaders.
The position is an operational leadership role with facilitating the adoption/growth/retention of the portfolio. Individual will have accountability for retaining and growing a portfolio of client. Act as a program support liaison for operational effectiveness, will also have responsibility for annual profit plan, retention plan and growth plan. Works jointly with higher management and Sales (if needed) to drive overall team ownership of client relationships & client retention.
May have significant leadership support and teams spread across multiple countries/locations often including a matrixes, national/international, virtual team environment.
The position has both internal and external interface at all levels at an account and day-to-day interface at the Executive level.
Main Responsibilities:
Main areas in which the role holder must produce results in order to achieve the purpose of the role. They start with a verb and describe the end results rather than duties or activities or broad, vague statements.
Operational Execution :
Develop and implement short and long-term tactical plans to deliver support requirements to the line organization and achieve expense and services revenue targets:
Integrate tactical plan with operational excellence
Integrate improvement plans and support plans
Integrate resources, staffing and development requirements, ensuring adherence to business case labor rates.
Develop organizational flexibility for continued competitive advantage.
Integrate future changes in support requirements based on projected technology developments and customer requirements.
Productivity:
overall productivity through effective business process improvement methods (Six Sigma), effective deployment of resources, programs and operational excellence
100% Solution Adoption
Performance and risk mitigation
Growth/Retention:
cross-functional communications to review opportunities, strategies and support initiatives seeking growth
Improvement/effectiveness management
mitigation/ management
Education Requirements:
Bachelors/Master’s degree
Professional Certifications:
Project Management (PMP)
Prince 2 Practioner
Candidate Background: Skills, Knowledge and Abilities:
Skills, Knowledge and Abilities
Minimum
15 years of total work experience including 7 years in telecom sector as people manager.
Recent 5-7 years of experience in Project Management.
Demonstrates successful performance in key client-interfacing and business development
Demonstrate competencies of relationship management/ client management
Ability to aid business planning & business growth
Competent in managing escalations/noise & capable of de-escalation
Ability to work with, communicate and develop relationship with senior levels of management
Ability to work with, communicate and develop relationship with entry and functional management leaders and use effective influence cross-organizationally
Strong organizational, problem-solving, and analytical skills; ability to manage multiple, complex priorities and workflows
Profit focused and accountable for results; strong financial acumen
Versatility, flexibility, and a willingness to work within constantly changing priorities
Demonstrates ability to interpret economic conditions and relevant business indicators and anticipate the impact on the service business unit
Manage Network Service (MNS) know how
Experience in managing large scale transitions (understanding of activities, timeframes, program mgmt., budget, business case development, etc.)
Negotiation/influence skills that effectively maintain relationships in sensitive situations
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