Customer Service Representative-Fresher

3 weeks ago

Chennai, India HCLTech Full time

About HCL: HCLTech is a global technology company that helps enterprises reimagine their business for the digital age. With a strong legacy of innovation, HCLTech offers services across IT, engineering, and digital transformation. The company is known for its employee-centric culture, career growth opportunities, and commitment to excellence. Join HCLTech and be part of a team that’s shaping the future of technology. How to Apply: Interested candidates can send their updated resume to Job Title: Customer Support Executive – Voice Process-WFH Location: Chennai Required Education: Freshers (Btech, MTech, BSC, MSc, LLB, BA LLB are not eligible ) Shift: 24x7 rotational shifts (including night shifts and weekly offs) Experience Required: Fresher Job Summary: We are hiring enthusiastic and customer-focused individuals for our voice support team in Chennai. This role involves handling customer interactions over the phone, resolving queries, and ensuring a high level of customer satisfaction. Key Responsibilities: Handle inbound and outbound customer calls professionally Address customer queries and concerns with empathy and clarity Maintain accurate records of customer interactions Ensure timely resolution and follow-up on customer issues Adhere to shift schedules and company policies Required Skills & Qualifications: Excellent communication skills – both verbal and written Strong interpersonal and soft skills Willingness to work in rotational shifts , including night shifts and weekends Positive attitude and ability to work in a team environment Preferred Attributes: Prior experience in a voice-based customer support role Ability to remain calm under pressure Multilingual skills are a plus

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