Eccomerce Executive

Strategy & Operations

Develop and execute e-commerce strategy to meet sales and revenue goals.

Manage product listings, pricing, promotions, and catalog accuracy across platforms (website, marketplaces, apps).

Monitor competitor activity and market trends to stay ahead in the digital landscape.

Performance & Growth

Drive online sales performance through SEO, SEM, paid ads, social commerce, and affiliate channels.

Optimize conversion rates, customer acquisition cost, and lifetime value.

Track, analyze, and report KPIs such as traffic, sales, and campaign ROI.

Customer Experience

Ensure seamless customer journey across platforms (website navigation, checkout, payment, shipping, returns).

Coordinate with customer support to address queries and improve satisfaction.

Manage reviews, ratings, and online reputation.

Collaboration & Team Management

Work closely with marketing, design, logistics, and technology teams.

Lead and mentor junior executives/assistants in e-commerce operations.

Coordinate with external agencies/partners for performance marketing and tech development.

Requirements

Bachelor's degree in Marketing, Business, or a related field (MBA preferred).

Strong understanding of digital marketing, SEO, PPC, Google Analytics, and social media ads.

Proficiency with e-commerce platforms (Shopify, WooCommerce, Magento, or similar) and marketplace operations (Amazon, Flipkart, etc.).

Analytical mindset with ability to interpret data and translate into actionable insights.

Excellent communication, organizational, and leadership skills.