Senior voip support engineer
3 weeks ago
Location: Bengaluru Job Type: Full-Time Experience: 5+ years in Vo IP Support Salary: 8 Lakhs Per Annum About the Role We are seeking an accomplished Senior Vo IP Support Engineer to join our expanding team. This role demands in-depth technical expertise in Vo IP technologies, advanced troubleshooting skills, and proficiency in enterprise communication systems. The successful candidate will be responsible for managing, supporting, and optimising Vo IP infrastructure, leading complex escalations, and collaborating with vendors and internal teams to ensure seamless performance and service availability. Key Responsibilities Provide L2/L3 technical support for Vo IP systems, including PBX, SIP, RTP, and SBCs. Diagnose and resolve complex issues affecting call quality, routing, latency, and overall Vo IP performance. Conduct SIP trace analysis and packet captures to troubleshoot call failures. Configure, maintain, optimise, and monitor Vo IP infrastructure, including Asterisk, Free PBX, Kamailio, Open SIPS, or similar platforms. Administer and configure Session Border Controllers (SBCs), IP phones, gateways, softswitches, and softphones. Develop and maintain AI-driven voice solutions, such as speech-to-text, IVR automation, voice bots, call analytics, and NLP frameworks. Proactively monitor system performance, identify bottlenecks, and ensure high availability of Vo IP services. Liaise with telecom vendors and ISPs for provisioning, number porting, and incident resolution. Maintain accurate documentation of systems, configurations, and operational procedures. Provide mentorship to junior engineers, take the lead in escalations, and conduct Root Cause Analysis (RCA) with documented resolutions. Required Skills & Qualifications Minimum 5 years' hands-on experience in Vo IP support and engineering. Strong expertise in SIP, RTP, SDP, and related communication protocols. Proficiency with packet analysis tools (e.g., Wireshark, tcpdump) and SIP tracing. Hands-on experience with Asterisk, Free SWITCH, Kamailio, or similar platforms. Deep understanding of Web RTC, IVR design, and call flow troubleshooting. Familiarity with AI/voice AI frameworks such as Google Dialogflow, AWS Lex, or Azure Cognitive Services. Solid background in Linux administration, networking, and cloud platforms (AWS, GCP, Azure). Possess strong analytical, troubleshooting, and customer-centric problem-solving skills. Preferred Qualifications Experience in deploying and integrating contact centre platforms with CRM systems to enhance customer engagement workflows. Knowledge of Vo IP security best practices (TLS, SRTP, firewalls, VPNs, fraud prevention). Scripting proficiency in Bash or Python for automation and diagnostics. Exposure to AI-powered speech analytics and advanced voice AI capabilities (speech recognition, text-to-speech, conversational AI). Education Bachelor's degree in Computer Science, Electronics, Telecommunications, or a related technical discipline.
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Senior VoIP Support Engineer
3 weeks ago
Bangalore, India Viva Digitally Full timeLocation: Bengaluru Job Type: Full-Time Experience: 5+ years in VoIP Support Salary: 8 Lakhs Per Annum About the Role We are seeking an accomplished Senior VoIP Support Engineer to join our expanding team. This role demands in-depth technical expertise in VoIP technologies, advanced troubleshooting skills, and proficiency in enterprise...
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bangalore, India Sprinklr Full timeSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...
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Principal Engineer
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Bangalore, India Sprinklr Full timeSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr...
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Principal Engineer
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bangalore district, India Sprinklr Full timeSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...
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bangalore, India CC33 Global Limited Full timeImmediate JoineesAsterisk Developer – Elite 26 | CC33 Global IndiaLocation: IndiaExperience: 3-5 yearsTeam: The Elite 26 – Building CC33 Global India’s Foundation TeamType: Full-time | Foundational RoleAbout CC33 Global – Elite 26Shaping a World-Class Tech Hub – One Role at a TimeCC33 Global is assembling a foundational group of 26 handpicked...
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Bangalore, India Sprinklr Full timeSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works...
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Principal engineer
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Bangalore, India Sprinklr Full timeSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works...
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Voip Engineer
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bangalore district, India CC33 Global Limited Full timeImmediate Joinees Asterisk Developer – Elite 26 | CC33 Global India Location: India Experience: 3-5 years Team: The Elite 26 – Building CC33 Global India’s Foundation Team Type: Full-time | Foundational Role About CC33 Global – Elite 26 Shaping a World-Class Tech Hub – One Role at a Time CC33 Global is assembling a foundational group of 26...
