Director Revenue Cycle

3 days ago


Bengaluru, India Etenico Technologies Full time

Job Title: Director – Revenue Cycle Management (RCM) Location: Chennai/Bangalore Experience Required: Minimum 18 years in US Healthcare RCM Reporting To: Sr. Director/AVP – Operations Role Summary: We are seeking a dynamic and experienced Director – RCM to lead and drive operational excellence across our revenue cycle management functions. This strategic role involves leading large teams, managing client and internal stakeholder relationships, and driving performance improvements. The ideal candidate will be a hands-on leader with a strong understanding of US healthcare RCM processes, proven people leadership, and business acumen. Key Responsibilities: 1. People Leadership & Team Management  Lead and manage large RCM delivery teams including billing, coding, and AR functions.  Foster a high-performance culture through effective coaching, mentoring, and talent development.  Ensure proper workforce planning, resource allocation, and succession planning across teams.  Drive employee engagement, retention, and performance management in alignment with organizational goals. 2. Operational Excellence  Own delivery KPIs, including productivity, quality, turnaround time, and client-defined SLAs.  Streamline workflows and implement best practices to drive continuous operational improvement.  Review daily, weekly, and monthly operational dashboards; identify and resolve bottlenecks. 3. Client & Stakeholder Management  Act as the senior point of contact for client leadership, ensuring timely issue resolution and overall satisfaction.  Collaborate with internal stakeholders including Sales, HR, Finance, and IT to support service delivery and transformation.  Support new client transitions and process migrations ensuring minimal disruption and maximum efficiency. 4. Financial & Business Management  Manage P&L for the assigned business unit, ensuring revenue growth, margin improvement, and cost optimization.  Forecast resource needs, budget allocation, and capacity planning to meet business demands. 5. Compliance & Quality Assurance  Ensure strict adherence to HIPAA, client compliance protocols, and internal audit requirements.  Drive initiatives to improve accuracy, reduce denials, and enhance first-pass resolution rates. Educational Qualifications:  Bachelor’s Degree in Healthcare Administration, Business, Finance, or a related field (mandatory)  Master’s Degree (MBA/MHA) preferred  Certifications in RCM, CPC, CPAR, or Lean Six Sigma will be an added advantage Key Skills & Competencies:  Proven experience managing large teams (500+ FTEs) in a multi-location/global delivery environment  Deep expertise in US Healthcare RCM including Billing, Coding, and AR  Strong interpersonal and communication skills to engage with CXO-level clients and internal stakeholders  Excellent analytical, decision-making, and problem-solving skills  Proficiency in RCM tools and reporting systems  Strong project and change management experience



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