Business Systems Reporting Analyst

*Your work days are brighter here. *
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About The Team
The team acts as a liaison between IT and business functions to analyze complex business problems and provide technical solutions. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Interacts with internal and external technical resources, as well as functional Business Analysts and Project Managers. Translates business needs into actionable requirements by gathering enough information to define a solution and drive clarity to make rational decisions. Works with the Business Operations team to functionally architect solutions to meet customer needs using the most appropriate technologies - considering cost, time-to-market, and serviceability.

About The Role
Key Responsibilities

• Collaborate with business stakeholders to gather reporting requirements and translate them into effective ServiceNow reports and dashboards.
• Create, customize, and maintain ServiceNow reports and Performance Analytics dashboards to track KPIs, SLAs, and operational metrics.
• Ensure data accuracy, consistency, and usability across ServiceNow reporting outputs.
• Analyze reporting data and prepare executive-level presentations using Google Sheets, Docs, and Google Decks.
• Provide insights from reports to support business decision-making and process improvements.

About You
Basic Qualifications:

• 5–8 years of IT experience with ServiceNow Reporting with good data analytics skills.
• Proficiency in Google Sheets for data analysis and Google Slides for creating presentations.

Other Qualifications:

• Experience supporting integrated systems in an enterprise technology environment.
• Agile / SCRUM experience preferred.
• Exposure to end-to-end project activities: requirements gathering, system configuration, project/issue management, and change management.

Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field
with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process