Player Support Agent

4 weeks ago


India TransPerfect Full time

TransPerfect Gaming Division is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.


Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?


Our player support department supports over 1,000 games developers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.


Responsibilities:

  • Plan on social postings and interact with players on the official social channels for the title
  • Create or assist in creating visual assets and copywriting for the social postings
  • Respond to the live game issues that occur in the game and write up appropriate notices on the forum and social channels when necessary
  • Work closely with other GMs, Customer Support and Community Managers to solicit feedback and suggestions for the game improvement from the community
  • Monitor and regularly report on the live-service issues and the players feedback
  • Monitor regularly live-streaming channels and social channels and work closely with partner influencers
  • Monitor Discord channels and facilitate the community moderators
  • Internal point of escalation for agents
  • Main point of client contact


Required Skills and Qualifications

  • Fluency in German & English
  • Experience in video game industry, especially in community management, customer support, QA, or related field
  • Experience in the social media management (Facebook, Twitter, Instagram, TikTok, etc.)
  • Prior experience/interactions with the gaming communities – forum or user groups on social channels
  • Experience in social content creation and posting, publishing calendars, asset creation, copywriting, reporting & analytics
  • Strong customer service ethic and great inter-personal communication skills
  • Writing skills for the announcements or forum notices
  • Ability to act fast on problems or communications and deliver the best results amid a fast-paced, high-volume environment
  • Creativity, curiosity, and a willingness to learn and grow
  • Professional and mature demeanour along with strong time-management and organization skills for coordinating multiple initiatives and priorities


Desired Skills and Qualifications:

  • Bachelor's degree in communications, marketing, or any equivalent work experience
  • Languages proficiency: German (written C1+, some translation work is included) | English (B2)
  • Content creator, cosplayer or live-streaming experience within the videogame community
  • Graphic design or video production/editing skills
  • Management/team leading experience


  • Player Support Agent

    4 weeks ago


    India TransPerfect Full time

    TransPerfect Gaming Division is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and...


  • Bengaluru, India Zynga Full time

    Job Description Who We Are Zynga is a global leader in interactive entertainment with a mission to connect the world through games and a wholly-owned subsidiary of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). With massive global reach in more than 175 countries and regions, the combined diverse portfolio of popular game franchises has been...

  • Support Agent

    1 week ago


    India HackerOne Full time

    Based in APAC (India) **Position Summary** - Support Agents handle inquiries from external and internal stakeholders through a support portal, providing essential and high-quality assistance to all HackerOne Users. **Mission of the Support Team at HackerOne** - Provide world-class support through listening to & educating users. We strengthen the HackerOne...

  • Life Insurance Agent

    2 weeks ago


    Kolkata, India LIC Full time

    Job Description Company Description LIC is the largest public sector life insurance corporation in India, with a central office in Mumbai and satellite offices in rural areas to serve the community. Established in 1956, LIC has been a significant player in spreading life insurance and mobilizing funds for people's welfare. They offer a wide range of...


  • Bengaluru, India Vance (YC W22) Full time

    Job Description About Vance Vance is building a Financial Services platform for immigrants around the world. We are backed by influential venture capitalists like Hummingbird Ventures, Y Combinator, Global Founders Capital, Soma Capital, and are on a mission to simplify global banking as easily as booking an Uber. We're first taking on the Indian diaspora...


  • Gurugram, Gurugram, India Tensoten Services Full time

    Job Description Job Title: Full-Time Customer Support Agent Voice Process Job Location: [Location] Job Type: Full-Time Introduction: We are seeking a dedicated and dynamic Full-Time Customer Support Agent for our Voice Process team. The ideal candidate will be a strong communicator with excellent problem-solving skills and a passion for delivering...

  • Patent Agent

    2 weeks ago


    India Allinnov Research and Development Private Limited, India Full time

    Job Title: Registered Indian Patent Agent (100% Remote) Company: Allinnov Research and Development Private Limited Location: 100% Remote (Preferably Anywhere in Chennai; optionally Southern India) Job Type: Full-Time Pay Range: 2 to 4.5 LPA. About Us: Allinnov R&D. is a fast-growing Intellectual Property (IP) and Research Advisory services firm...


  • Pune, India DDN Full time

    Job Description DDNStorageis the world leader in high performance and massively scalable data management and storage solutions that accelerate business results and scientific insights for data-centric organizations worldwide. Our unified, end-to-end platform uniquely addresses the tiered storage and large scale data management demands of mixed workloads,...


  • India Bloom Consulting Services Full time

    NA Experience **0 - 2 years** Offered Salary Notice Period **Not Disclosed** **Key Areas** - Dealing with Customer enquiries and aiming to meet their expectations - Overseeing the smooth, efficient running of the Business - Constantly motivating team to hit their Targets and ensure company profitability - Dealing with discrepancy matters and customer...


  • India Bloom Consulting Services Full time

    Not Disclosed Experience **0 - 2 Years** Offered Salary **Lakh** Notice Period **Not Disclosed** **Key Areas** - Dealing with Customer enquiries and aiming to meet their expectations - Overseeing the smooth, efficient running of the Business - Constantly motivating team to hit their Targets and ensure company profitability - Dealing with discrepancy...

  • Calling Agent

    2 weeks ago


    India Scripbox Advisors Full time

    Calling Agent is a person who provides assistance to customers via calls. Their primary role is to address customer issues and resolve them in a timely and efficient manner. **Qualification for Calling Agent**: - 2 or more years experience in the contact centre and preferably in the wealth management industry - Bachelor’s degree (or equivalent) -...

  • Patent Agent

    2 weeks ago


    india Allinnov Research and Development Private Limited, India Full time

    Job Title: Registered Indian Patent Agent (100% Remote) Company: Allinnov Research and Development Private Limited Location: 100% Remote (Preferably Anywhere in Chennai; optionally Southern India) Job Type: Full-Time Pay Range: 2 to 4.5 LPA. About Us: Allinnov R&D. is a fast-growing Intellectual Property (IP) and Research Advisory services firm...

  • Patent Agent

    1 week ago


    India Allinnov Research and Development Private Limited, India Full time

    Job Title: Registered Indian Patent Agent (100% Remote)Company: Allinnov Research and Development Private LimitedLocation: 100% Remote (Preferably Anywhere in Chennai; optionally Southern India)Job Type: Full-TimePay Range: 2 to 4.5 LPA.About Us:Allinnov R&D. is a fast-growing Intellectual Property (IP) and Research Advisory services firm committed to...


  • India Teleperformance Full time

    Unlock Your Potential as a Licensed Insurance AgentAbout TeleperformanceWe deliver cutting-edge digital business services to help top brands streamline their operations in meaningful ways. With over 500,000 people speaking more than 300 languages, our global presence allows us to be a force for good in supporting our communities, clients, and the...

  • Agent Service Desk

    2 weeks ago


    India SITA Full time

    Agent Service Desk-35999 **Profession** Service Operations **Work Location** Middle East, India & Africa-Jordan-Amman **Schedule** Full-time Description **PURPOSE**: The Service desk agent is the primary point of contact for customers and has the responsibility to ensure that all incidents are resolved and change requests handled within the agreed...

  • Chat Support

    3 weeks ago


    India YSK INFOTECH Full time

    **JOB DESCRIPTION**: **Chat support** Tech Mahindra 0-2 YEARS YRS 2,20,000 to 3,50,000 PA Hyderabad / Chennai - For each chat, agents will need to reply to customer questio.... - **Qualification**: Any Graduate**JOB DESCRIPTION** For each chat, agents will need to reply to customer questions, research account activity and notes, troubleshoot any issues,...


  • Jammu, Sopore, India Sporting Kansas City Full time

    Job Description Job Description Summary The Manager of Player Care will provide a wide range of off-field support for Sporting Kansas City, SKC II and Sporting KC Academy players, totaling almost 200 players. Such areas of support include but are not limited to, assisting in the relocation & settlement of new players & families, providing day-to-day...

  • Insurance Agent

    4 weeks ago


    Pune, India Bajaj Allianz Life Insurance Full time

    Job Description Skills: Business Development, Retail Sales, Communication, Leadership Development, Lead Generation, Management, Company Overview Bajaj Allianz Life is a leading life insurance company committed to providing value-packed and innovative products. Our products are designed to meet the long-term life goals of our customers, including...


  • india Stuba Full time

    JOB SUMMARY At Stuba, we believe people are our key asset and with our ambitious growth plans we need to ensure that we have a dedicated and experienced Sales & Support professional to provide assistance and support to sales team, build relationships, identify opportunities to optimize existing processes and streamline them, act as a main point of contact...


  • India Tata AIG Full time

    Job Description:The Channel Sales Manager will be responsible for managing the daily activities of producers, coaching and guiding agents to cross-sell and grow their business, ensuring IRDA compliance regarding licensing and commission payments, and supporting producers in all policy services-related activities.