Content Support Executive

2 months ago


delhi, India HyreFox Consultants Full time

About Chegg:

As the leading student-first connected learning platform, Chegg's Student Hub makes higher education more affordable and more accessible, all while improving student outcomes. Chegg is a publicly-held company based in Santa Clara, CA with offices in San Francisco, New York, Portland, India, Israel, Berlin, and Ukraine. Chegg Student Hub Services Includes; Chegg Study, Tutoring, Writing Tools, Math Help, Test Prep, Careers Search, Internship Admissions, and College Admissions.

Video Shorts - Life at Chegg:

Chegg India:

Certified Great Place to Work:

Key Responsibilities handled by Contractors:

Precision in Abuse Detection:

•Review the abusive content and act against the content author according to our abuse policy.

•Maintain a consistent accuracy rate of 95% or higher in identifying abusive content.

Workload Management:

•Maintain the efficacy of 500 tickets per day, with the potential for an increase to 1000 tickets per day after achieving proficiency.

Timeliness in Response:

•Ensure that the Ticket Turnaround Time (TAT) for clearing content from the moderation queue is kept less.

Requirement:

•Good communication skills (both oral and written).

•Good knowledge of working in excel.

•Goal oriented attitude

•Proficient in time management

•Should be willing to work in 24*7 shifts.

Other Details

Keywords : content

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