Head of Operations
1 week ago
The Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.Key Responsibilities:- Operational Management:- Supervise all aspects of hotel operations, including front office, housekeeping, food and beverage, maintenance, and guest services.- Support the General Managers in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence.- Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.- Ensure consistent service standards are met across all departments.- Monitor performance metrics to assess operational efficiency.- Team Leadership:- Lead and manage a team of department heads, providing guidance, support, and training.- Foster a collaborative and positive work environment across the hotel group.- Conduct regular staff meetings to ensure smooth communication between departments.- Financial Management:- Oversee the hotel's budget, controlling costs and maximizing profitability.- Analyse financial reports, forecast revenues, and implement strategies for cost control.- Ensure proper pricing strategies and revenue management practices are in place.- Ensuring achieving budgeted GOP NOP EBITDA of all the hotels assigned for.- Managing the Guest Experience- Reviews guest feedback with management team and ensures appropriate corrective action is taken.- Responds to and handles guest problems and complaints.- Stays visible and interfaces with on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.- Strategy and Growth:- Develop and implement operational strategies for improving hotel performance.- Work closely with senior management to align hotel operations with the overall corporate strategy.- Drive the hotel's growth by identifying opportunities for expansion or renovation.- Compliance and Quality Control:- Ensure the hotel complies with all relevant health, safety, and environmental regulations.- Maintain high standards for quality control in guest services, food safety, and housekeeping.- Technology and Innovation:- Introduce and implement new technologies that improve operational efficiency, guest experience, and revenue management.- Stay updated on industry trends and competitors, incorporating best practices.
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Restaurant Operations Head
1 day ago
Nagerbazar, Kolkata, West Bengal, India Shanghai Flavours of China Town Full time ₹ 3,60,000 - ₹ 54,00,000 per yearJob Description – Operation HeadCompany Name: Shovona Hospitality and Restaurants LLPLocation: KolkataPosition: Operation HeadSalary: ₹30,000 – ₹45,000 per month (based on experience)Experience Required: Minimum 3 years as Operation Head in F&B/Restaurant operationsGender Preference: Male/Female – openAbout the Role:Shovona Hospitality and...
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Head of Operations
4 weeks ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.Key Responsibilities:Operational Management:Supervise all aspects...
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Head of Operations
1 week ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.Key Responsibilities:Operational Management:Supervise all aspects...
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Head of Operations
1 week ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.Key Responsibilities:Operational Management:Supervise all aspects...
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Head of Operations
4 weeks ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.Key Responsibilities:Operational Management :Supervise all aspects...
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Head of Operations
5 days ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.Key Responsibilities:Operational Management :Supervise all...
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Head of Operations
4 weeks ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction. Key Responsibilities: Operational Management : Supervise all...
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Head of Operations
4 weeks ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction. Key Responsibilities: Operational Management : Supervise all...
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Head of Operations
4 weeks ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction. Key Responsibilities: Operational Management : Supervise all...
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Head of Operations
1 week ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction. Key Responsibilities: - Operational Management: - Supervise all...
