Desktop EUC Support Specialist
3 weeks ago
:Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.Manage IMAC and desk side support services.Manage hard and soft break fix services for laptops and desktops.Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.Ensure that each Desktop Device is installed with the appropriate Desktop image.Manage Desktop Devices (hardware and software) incidents through to resolution.Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirementsProvide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
Requirements
:
2-4 years of experience in Onsite supportKnowledge and experience on windows 7 OSGood to have – knowledge in AD and smart hands and feet support.Good to have – knowledge and experience of supporting MAC devices and tabletsExperience with Service management tool – ex – Service nowShould have good expertise on EUC tools, remote support tools, MS office and outlook.Preferable to have a good understanding of Lync, VPN, and mobile device support.Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock managementAssociate's degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred
-
Desktop Network Support
4 weeks ago
Dehra Dun, India EIL Global Full timeGreetings from EIL Global, We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for local...
-
Desktop Support And Hardware Engineer Job
1 week ago
Dehra Dūn, Uttarakhand, India Dreamzcraft Infomatics Private Limited Full timeAbout the job:Key responsibilities: Technical Support: Provide technical support to end-users regarding hardware, software, and network-related issues, Desktop Support/Network Specialist/Server AdministrationAs a Desktop support providing hands-on or remote assistance in computer setups, Upgrade, software operation and maintenanceAs a network specialist...
-
Cloud Specialist 2
3 weeks ago
Dehra Dun, India Hyland Full timeOverviewJob DescriptionThe Cloud Specialist 2 is primarily responsible for responding to and resolving monitoring alerts responding to and resolving requests from customers partners and the company services team responding to incidents working Disaster Recovery failover testing and working scheduled maintenance windows within the cloud...
-
System Engineer
3 weeks ago
Dehra Dun, India Larsen & Toubro Full timeTechnical Support: -Managing Fortigate firewall, Palo Alto firewall, and Scalar Client Connector app, making security policy for internet users, and Cyber security.Implementing and configuring the LAN and WAN environment.File storage server.Microsoft Azure (cloud computing service, Azure Active Directory Domain).Hardware and software technical support for...
-
Call Centre Executive
7 days ago
Dehra Dun, India Firstcry Full time**1. Required (Must Have) skills**: - Good Communication skills (Written & Verbal). - Ability to communicate correctly and clearly with all the customers. - Ability to clearly understand and state the customer’s issue’s. - Quick decision maker and fast learner. - Proactively establish and maintain effective working team relationships with leaders. -...
-
Digital Marketing Generalist
7 days ago
Dehra Dun, India Super Balance Pvt. Ltd. Full time**About The Role** **Super Balance **serves hundreds of customers daily by providing health and wellness solutions through premium curated products. We are a highly collaborative, fast-moving, rapidly growing company. We’re looking for a hands-on, fitness-forward, creative Generalist who can support our sales with a social strategy and daily...
-
IT manager
2 days ago
Dehra Dūn, Uttarakhand, India timesjobs Full timeJOB DETAILSSupporting & monitoring the existing infrastructure, supervising maintenance and backup as well as performing other regular support activities to ensure effectivenessRenewals of DC equipmentIT Help Desk Team for day-to-day activities & providing training for new implementationsComplete track of AMC of the Equipment's and all call tracksVendor...
-
Dehra Dūn, Uttarakhand, India timesjobs Full timeLocation:Dehradun, UttarakhandExperience:1-2 YearsKey responsibilities:Helpline Management:Answer and manage incoming calls to the tree helpline. Provide accurate and comprehensive information about trees, environmentalprograms, and initiatives led by the organization.Donor Care Support:Ensure a positive and empathetic experience for all helpline callers....