SailPoint Support Engineer

1 month ago

Anywhere in IndiaMultiple Locations Anlage infotech Full time

Exp- 3-7.5 yrs

Skill - Sailpoint Development / Support

Rotational Shift (including night shift) for Support profiles

General shift for Development/Implementation profiles

location - - Complete Night Shift / Rotational shift (including night shift)

Work mode - Hybrid(Work from office for 2 days- Pick & drop will be provided)

Job Overview :

- Daily monitoring of scheduled jobs, lifecycle events and co-ordinate across different team to resolve issues.

- Perform user and access administration activities (e.g., manual provisioning/deprovisioning, lock/unlock, password management etc.) using IGA solution(s) like SailPoint, Saviynt, IBM ISIM, CA IDM, Oracle IDM, etc.

- Support staging of certifications and it's remediation periodically.

- Monitor incident queue, triage and resolve issues (e.g., troubleshooting access, provisioning issues, user password management, enable, disable, terminate and/or unlock user accounts etc.) within SLA

- Fulfil catalogue-based service requests (e.g., granting/revoking access, updating user attributes, updating workgroup members etc.)

- Monitor service mailbox and support end user queries

- Generate reports for daily/periodic user administration or processes

- Support IT Risk or audit teams with reports, evidence, and process walkthroughs

- Support change documentation, change deployment and post-change validations

- Document and update Standard Operating Procedures (SOP) and operational runbooks

- Identify opportunities to improve process efficiencies and effectiveness

Qualifications :

Required :

- 2+ to 9 years of Identity Governance and administration (IGA) service delivery

- 2+ to 9 years hands-on experience on access and user administration in one or more IGA solution(s) (SailPoint/Saviynt/IBM ISIM/CA IDM/Oracle IDM, etc.)

- Strong understanding of user life cycle events supported by IGA

- Prior experience in working in operations

- Experience in ticketing tools for access management, tracking progress/escalation, and generating operational reports

- Experience in developing SOP and runbooks

- Strong understanding of Excel functions

- Experience in ticketing tools such as ServiceNow and bug tracking tools e.g. JIRA

- Flexibility to work in shifts

- Bachelor's degree is required. Ideally in Computer Science, Cyber Security, Information Security, Engineering, Information Technology

- Business proficiency in English language

- Ready to work in rotational shifts, including night shift

- Experience in working with distributed teams across different geographies

Preferred Qualifications :

- Experience and knowledge in cyber security or identity and access management

- Ability to adhere to client's information security policies and clearly articulate the need for information security

- Knowledge of business process, user provisioning process, and security maintenance processes

- Excellent written and verbal communication skills

(ref:hirist.tech)

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