Spanish Bilingual Customer Service

2 days ago


india My Cloud Crew Full time
Job Description

This is a remote position.

Major duties and responsibilities
  • Receive inbound inquiries via multiple channels (phone, email, fax, web-form, chat), clarify the need, answer the inquiries and assist in the resolution of concerns.

  • Access enabling technology to complete client inquiries and transactions.

  • Fully document all cases in case management application.

  • Raise complex transactions to Tier 2 for resolution or contact with third party vendors as appropriate.

  • Raise client service issues to the Team Lead, supervisor or manager as necessary.

  • Take ownership of all Contact assigned tasks, initiatives, and inquiries and assure that they are resolved and completed expertly and with a higher level of quality.


Requirements Requirements:
  • Strong command of the Spanish language.

  • 1-2 years of proven experience in customer service with a focus on multi-channel support.

  • Demonstrates customer orientation and excellent customer service skills.

  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues.

  • Strong written and verbal communication skills; leads internal communications and external/client communications with detailed support and assistance.


Benefits - WFH
- Up to 12 paid time off Annually
- Career growth opportunities 
Requirements
Requirements: Strong command of the Spanish language. 1-2 years of proven experience in customer service with a focus on multi-channel support. Demonstrates customer orientation and excellent customer service skills. Strong organization skills, attention to detail and follow through to resolve any outstanding issues. Strong written and verbal communication skills; leads internal communications and external/client communications with detailed support and assistance.

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