Senior Supervisor
5 days ago
A Senior Supervisor is responsible for overseeing the daily operations and performance of a team, ensuring the delivery of high-quality service while maintaining compliance with strict healthcare regulations like HIPAA. They serve as a vital link between management and the frontline staff. Key Responsibilities: Team Management & Leadership: Supervise, lead, and motivate a team of - associates. This includes managing attendance, leave approvals, and overall team dynamics. Performance Monitoring & Coaching: Monitor individual and team performance metrics (KPIs) such as Average Handle Time (AHT), Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Quality Assurance (QA) scores. Conduct regular coaching sessions, provide constructive feedback, and perform performance reviews to drive continuous improvement. Operations & Process Adherence: Oversee daily workflows, manage schedules, and ensure all team members adhere to established protocols, client requirements, and data security standards. Ensure all healthcare regulations and disclaimers are given as per process guidelines. Issue Resolution & Escalation Management: Provide on-the-floor support, handle escalated customer complaints or complex issues, and ensure timely and effective resolutions. Training & Development: Coordinate with quality and training departments to identify knowledge gaps and implement training initiatives to enhance team members' skills and product knowledge. Reporting & Analytics: Generate and present daily, weekly, and monthly reports on team performance, productivity, and operational insights to senior management and clients. Process Improvement: Identify areas for improvement and implement strategies and process changes to enhance productivity, accuracy, and operational efficiency. Required Qualifications and Skills Experience: Minimum of - years of experience in a leadership or supervisory role within a BPO setting, with specific experience in healthcare processes (, claims, prior authorization, revenue cycle management, life sciences etc.) Education: Any non-technical bachelor’s degree (BSC, B-Pharma, B. Com, BA, Nursing, Life Science etc.), but relevant work experience can be a substitute. Knowledge: A strong understanding of healthcare regulations, compliance standards (like HIPAA), and industry-specific practices is essential. Core Competencies: Strong leadership, people management, and motivational skills. Excellent communication (verbal and written), interpersonal, and problem-solving abilities. Strong organizational, time management, and decision-making skills. Proficiency in tools/software, performance dashboards, and MS Office (especially Excel & Power Point). Ability to work in a fast-paced, dynamic environment and manage under pressure. Work Experience Required: Plus experience and minimum of - years of experience in a leadership or supervisory role within a BPO setting.
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School Supervisor
4 days ago
Viman Nagar, Pune, Maharashtra, India The Lexicon Kids Full time**Female Only** Example of Senior Supervisor Job Description Our growing company is hiring for a senior supervisor. To join our growing team, please review the list of responsibilities and qualifications. Responsibilities for a senior supervisor - Study the trends, monthly financial statement analysis of variances, and ensure operations are recorded...
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Junior Supervisor
1 week ago
Pune H.O, Pune, Maharashtra, India Flocks Worlds Full timeWe are hiring for Junior Supervisors **Responsibilities**: Junior Supervisors liaise between Senior Supervisors and other company employees. Their duties include performing administrative tasks, documenting procedures, and hiring and training staff. They are also required to monitor staff productivity and develop initiatives toward enhanced job...
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Site Supervisor
2 weeks ago
Wakad, Pune, Maharashtra, India Juniper Constructions Pvt. Ltd. Full time**Sr Supervisor** - Supervision of building work such as steel & shuttering work, checking concreting brickwork, plastering, finishing work. - Daily labour report, record maintaining at site about material and labour, checking levels, measurements, shuttering and bar bending schedule. - Quantity estimation, steel cutting schedule preparation. - Supervise all...
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Senior Supervisor
2 weeks ago
Pune, Maharashtra, India Vanderlande Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJob TitleSenior SupervisorJob DescriptionYour department:Site management is responsible of providing complete project execution support through project life cycle globally.Vanderlande is the global market leader in baggage handling systems for airports, and sorting systems for parcel and postal services. The company is also a leading supplier of warehouse...
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Senior Supervisor
2 days ago
Pune, Maharashtra, , India MRO Careers Full time ₹ 12,00,000 - ₹ 18,00,000 per yearThe Senior Supervisor – Software Engineering manages staffing strategy, ensuring team members are fully dedicated and teams remain long-lived. They conduct performance reviews, align goals, and plan careers by integrating inputs from multiple sources, delivering feedback with minimal oversight. In collaboration with relevant HR partners, they help attract...
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Senior Supervisor
2 days ago
Pune, Maharashtra, , India MRO Careers Full time ₹ 6,00,000 - ₹ 12,00,000 per yearA Senior Supervisor is responsible for overseeing the daily operations and performance of a team, ensuring the delivery of high-quality service while maintaining compliance with strict healthcare regulations like HIPAA. They serve as a vital link between management and the frontline staff.Key Responsibilities: Team Management & Leadership: Supervise,...
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Warehouse Supervisor
4 days ago
Pune, India Greenline Pharmacy and Supermarket Full time**Warehouse Supervisor Responsibilities**: - Supervising warehouse staff and daily activities. - Managing, evaluating and reporting on warehouse productivity. - Tracking and coordinating the receipt, storage, and timely delivery of goods and materials. - Ordering supplies and maintaining suitable inventory levels. - Checking orders, bills, items received,...
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Site Supervisor
1 week ago
Pune, India Seri Prints Full timeSite Supervisor (Civil) Education: - Diploma/ BE Job location: - Pune, Baner Residential construction site work monitoring and coordination with Seniors. Keeping reports updates, tracking work as per the work plan. ETc. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹25,000.00 - ₹35,000.00 per month **Benefits**: - Cell phone...
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Senior Supervisor
2 weeks ago
Pune, India MRO Full timeThe Senior Supervisor – Software Engineering manages staffing strategy, ensuring team members are fully dedicated and teams remain long-lived. They conduct performance reviews, align goals, and plan careers by integrating inputs from multiple sources, delivering feedback with minimal oversight. In collaboration with relevant HR partners, they help attract...
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Civil Supervisor
4 days ago
Hinjewadi, Pune, Maharashtra, India The Excellaa( Kallyaanee Fortune Group) Full time**Overview** **Responsibilities** - Supervise and coordinate civil construction projects from start to finish. - coordinate to Senior for the different civil work. - Collaborate with architects, engineers, and subcontractors to address project requirements - Monitor progress report of Construction project - Conduct regular site visits to assess work quality...