
On-call cordinator
2 weeks ago
Role & responsibilities
Act as the central point of contact for all IT service requests and incidents during on-
call hours.
• Coordinate with field engineers to dispatch them to client or site locations as needed.
• Prioritize and assign tickets based on urgency, location, and engineer availability.
• Monitor the status of open incidents and ensure timely resolution or escalation.
• Communicate clearly with both internal teams and clients regarding ongoing support
activities and timelines.
• Maintain accurate records of incidents, field dispatches, and resolutions in the ITSM or
ticketing system.
• Provide handover documentation and summaries to the day team for follow-up.
• Ensure field engineers have access to all required documentation, access credentials, and
tools to perform their tasks.
• Assist with after-hours troubleshooting remotely if technical expertise is available.
Preferred candidate profile
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On-call cordinator
2 weeks ago
Navi Mumbai, Maharashtra, India CIEL HR Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesAct as the central point of contact for all IT service requests and incidents during on-call hours.• Coordinate with field engineers to dispatch them to client or site locations as needed.• Prioritize and assign tickets based on urgency, location, and engineer availability.• Monitor the status of open incidents and ensure timely...
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Back Office Coordinator
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Cordinator
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Office Assistant
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