
Staff Technical Solutions Engineer
14 hours ago
P-1378
Job Overview:
We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 12+ years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements.
Key Responsibilities:
Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability. Customer Interaction: Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive measures to avoid recurrence. Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and create training materials to assist other support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers. Implement optimizations and enhancements to improve platform stability and efficiency. Platform Upgrades: Manage and oversee the deployment of Databricks Data Intelligence platform upgrades and patches, ensuring minimal disruption to services and maintaining system integrity. Innovation and Improvement: Stay abreast of industry trends and advancements in Databricks technology. Propose and drive initiatives to enhance platform capabilities and support processes. Customer Feedback: Collect and analyze customer feedback to drive continuous improvement in support processes and platform features.Qualifications:
Experience: Minimum of 8 years of hands-on experience in a technical support or engineering role related to Databricks Data Intelligence platform, cloud data platforms, or big data technologies. Technical Skills: A deep understanding of Databricks architecture and Apache Spark™, along with experience in cloud platforms like AWS, Azure, or GCP, is essential. Strong capabilities in designing and managing data pipelines, distributed computing are required. Proficiency in Unix/Linux administration, familiarity with DevOps practices, and skills in log analysis and monitoring tools are also crucial for effective troubleshooting and system optimisation. Problem-Solving: Demonstrated ability to diagnose and resolve complex technical issues with a strong analytical and methodical approach. Communication: Exceptional verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders. Customer Focus: Proven experience in managing high-impact customer interactions and ensuring a positive customer experience. Collaboration: Ability to work effectively in a team environment, collaborating with engineering, product, and customer-facing teams. Education: Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree or relevant certifications are highly desirable.Preferred Skills:
Experience with additional big data tools and technologies such as Hadoop, Kafka, or NoSQL databases. Familiarity with automation tools and CI/CD pipelines. Understanding of data governance and compliance requirements.Why Join Us?
Innovative Environment: Work with cutting-edge technology in a fast-paced, innovative company. Career Growth: Opportunities for professional development and career advancement. Team Culture: Collaborate with a talented and motivated team dedicated to excellence and continuous improvement.-
Staff Technical Solutions Engineer
4 days ago
Bengaluru, Karnataka, India Databricks Full time ₹ 12,00,000 - ₹ 36,00,000 per yearStaff Technical Solutions Engineer (Apache Spark) P-1364 As a Spark Staff Technical Solutions Engineer, you will provide a deep dive technical and consulting related solutions for the challenging Apache Spark/ML/AI/Delta/Streaming/Lakehouse reported issues by our customers and resolve any challenges involving the Databricks unified analytics platform...
-
Staff Technical Solutions Engineer
2 weeks ago
Bengaluru, India Databricks Full timeP-1378Job OverviewWe are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 12+ years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data...
-
Staff Technical Solutions Engineer
4 days ago
Bengaluru, Karnataka, India Databricks Full time ₹ 10,00,000 - ₹ 25,00,000 per yearP-1378Job OverviewWe are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 12+ years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data...
-
Technical Staff
4 days ago
Bengaluru, Karnataka, India Dell Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per yearTechnical Staff, Software Engineering - BIOS EngineeringThe Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics all with the most advanced technologies, tools, software...
-
Technical Staff, Software Engineering
2 weeks ago
Bengaluru, India Dell Technologies Full timeThe Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of...
-
Staff Technical Solutions Engineer
21 hours ago
Bengaluru, India Databricks Full timeP-1364 As a Spark Staff Technical Solutions Engineer, you will provide a deep dive technical and consulting related solutions for the challenging Apache Spark™/ML/AI/Delta/Streaming/Lakehouse reported issues by our customers and resolve any challenges involving the Databricks unified analytics platform with your highly comprehensive technical and customer...
-
Staff Technical Solutions Engineer
14 hours ago
Bengaluru, India Databricks Full timeP-1364 As a Spark Staff Technical Solutions Engineer, you will provide a deep dive technical and consulting related solutions for the challenging Apache Spark™/ML/AI/Delta/Streaming/Lakehouse reported issues by our customers and resolve any challenges involving the Databricks unified analytics platform with your highly comprehensive technical and customer...
-
Staff Technical Solutions Engineer
18 hours ago
Bengaluru, India Databricks Full timeP-1378 Job Overview: We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 12+ years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our...
-
Senior Technical Staff Engineer
2 days ago
Bengaluru, Karnataka, India athenaHealth Technology Private Limited. Full time ₹ 12,00,000 - ₹ 36,00,000 per yearPosition Overview : The Platform and Data team is seeking a Senior Member of Technical Staff (SMTS) to join our Data View team in Bangalore. The ideal candidate is a highly skilled backend developer with deep experience in Python and public cloud deployment, passionate about building scalable, secure, and high-performance data solutions. The Data...
-
Staff Engineer
3 weeks ago
Bengaluru, Karnataka, India talentgen advisory LLP Full timeJob Description Staff EngineerLocation : Bengaluru, IndiaExperience : 712 yearsAbout the Role :We are seeking a Staff Engineer to design, build, and scale next-generation systems for our products. The ideal candidate is an expert in Python, Node.js, or Golang, with strong experience in architecting and delivering complex, high-performance solutions on...