Business Analytics Analyst

1 week ago

Hyderabad, India Evernorth Full time

Business Analytics Analyst

Position Summary:

The Business Analytics Analyst will play a technical support role on a team of 5 to 10 advisors and analysts.

The team is responsible for design, development, and delivery of automated reports and dashboards in response to requests from business operations (claim, provider, call, client, legal, and compliance matrix partners). The output of the automated reports and dashboards contains business intelligence including claim metrics, call metrics, retention and attrition trends, inventory management, client level information, etc.

The work environment is fast paced and embedded within the business operation, affording the Business Analytics Analyst and team to work directly with numerous business owners who serve our customers, clients, and providers. Developing and nurturing strong relationships, based on mutual levels of respect and trust, is essential to the role.

The incumbent requires basic to intermediate technical skills in Python, Tableau, SQL, SSIS, SAS, and Microsoft Access, to complete basic to intermediate and/or time sensitive requests.

Gathering business requirements, communicating through phone calls, Webex meetings, and written correspondence through Web Messenger and Outlook are essential to successful performance.

Job Description & Responsibilities:

  • Design, develop, and deliver the automation of business intelligence reports and dashboards. using basic to intermediate technical skills, to ensure established timelines are met. This includes working with the Data Measurement & Reporting Manager and teammates to cross-manage assignments based on capacity, complexity, and business partner escalations.
  • Manage the quality review of reports and dashboards to ensure they are delivered accurately, the first time, as perceived by our requesting matrix partner.
  • Protect confidentiality of data by ensuring reports and dashboards are delivered in the appropriate medium, to the appropriate internal audience.

Experience Required:

  • Python basic to intermediate skills to automate manually produced reports.
  • Tableau basic to intermediate skills to create metrics dashboards for our matrix partners.
  • SQL (Structured Query Language):
    • Ability to write queries, using joins, subqueries, aggregation functions, views, indexing, pivoting, numeric calculations, stored procedures, and/or other basic to intermediate techniques.
    • Ability to work across one or more DBMS (Oracle, SQL, etc).
    • SSIS (SQL Server Integration Services):
      • Knows how to build or support ETL (extract, transform, and load) processes in code.
      • Ability to efficiently load, copy, and download large files.
  • SAS programming basic to intermediate skills for data access and generation of large size files.
  • Microsoft Access - ability to effectively manipulate queries and databases to create output.
  • Experience working with health insurance operations (claim, call, client, provider) is required, with exposure to either medical, dental, or pharmacy claims or products.

Experience Desired

Education & Training:

  • Bachelors degree or equivalent, with 1-3 years of proven experience in basic to intermediate Python, Tableau, SQL, SSIS, SAS, Microsoft Office, and other related software, is required.
  • Relevant certificates, training programs, and projects demonstrating proficiency in aforementioned skills.

Additional Skills or Competencies:

  • Success working with a team in a fast-paced demand and delivery environment is required.
  • Ability to acquire systems domain and business knowledge, to translate business requirements into whats needed, why, how to query for data needed, and how to visualize the reporting output, is required.
  • Ability to draw upon subject matter expertise with team members and business customers is required.
  • Excellent verbal, written and interpersonal communication skills is required.

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