Information Technology Supervisor

1 week ago

Navi Mumbai, Maharashtra, India TaskUs Full time

IT Supervisor

So what does an IT Supervisor do? Think of yourself as someone who will oversee the activities and performance of IT Support/Helpdesk personnel and ensure exemplary customer service to all internal customers. You will ensure compliance with all processes and procedures regarding the resolution and rectification of IT systems problems/issues (i.e., case submission, resolution methodology).

As you tackle your new tasks for the day, you know that it will lead to one thing: coordinating with product development, R&D, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.

As an IT Supervisor , you will:

  • Develop and manage effective working relationships with other departments, groups, and personnel.
  • Provide direction and supervision to members of the Desktop Support/IT Support Team.
  • Be responsible for assigning and prioritizing work, setting expectations, and promoting goals and priorities.
  • Oversee desktop support operations and ensure excellent customer service to all internal or external customers.
  • Provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and new technology.
  • Analyze desktop-related issues, determine problems, implement solutions, and resolve or forward work orders to appropriate personnel within the IT team (i.e., Sr. Network Administrator, Sr. Systems Administrator).
  • Quickly respond to priority incident calls, provide necessary troubleshooting assistance to other team members, and prioritize tasks to minimize downtime and impact time.
  • Ensure service level agreements are communicated and understood by the desktop support team.
  • Monitor and evaluate the performance of IT Support/Helpdesk personnel to ensure adherence to company policies and standards.
  • Lead initiatives to enhance the efficiency and effectiveness of IT support services, identifying areas for improvement and implementing best practices.

Do you have what it takes to become an IT Supervisor ?

Requirements:

  • Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
  • 5+ years of IT support experience
  • ITIL Certification is good to have.
  • Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
  • Knowledge of I.T. requirements/demands in call center Operations and organization, particularly in the area of Operations support.
  • A skilled technical writer who can document problems and solutions for customers and other technical support personnel.
  • Strong time and project management skills.
  • Excellent oral and written communication skills. Fluency in the English language.
  • Ability to adapt to changing work schedules and hours.
  • Excellent problem determination technique.
  • Excellent customer orientation.
  • Well-organized with good follow-through on commitments to customers.
  • Strong problem-solving, decision-making, and analytical skills.

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