![The Westin Kolkata Rajarhat](https://media.trabajo.org/img/noimg.jpg)
▷ (Apply Now) Assistant Manager - IRD
4 days ago
Assisting in Management of IRD Team
- Handles employee questions and concerns.- Monitors employees to ensure performance expectations are met.- Provides feedback to employees based on observation of service behaviors.- Assists in supervising daily shift operations.- Supervises IRD operations.- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
Providing Exceptional Customer Service
- Interacts with guests to obtain feedback on product quality and service levels.- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.- Encourages employees to provide excellent customer service within guidelines.- Handles guest problems and complaints, seeking assistance from supervisor as necessary.- Strives to improve service performance.- Sets a positive example for guest relations.- Assists in the review of comment cards and guest satisfaction results with employees.
Meets and greets guests.
Education and Experience
High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
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