Amazon Connect Conversational Architect

6 days ago

Amritsar, India Miratech Full time

Job DescriptionWe are looking for a highly skilled Conversational Solutions Architect experienced in both Google Dialogflow CX/CCAI and Amazon Connect. You will design end-to-end voice and digital contact-center solutions, drive architecture best practices, integrate enterprise systems, and implement GenAI-powered automation across Google Cloud and AWS platforms. Responsibilities : Architect scalable solutions using Amazon Connect Define APIs, data mappings, integration specs, and high-level architecture Lead design of IVR, chatbots, NLP/ASR workflows, and omnichannel experiences Implement GenAI and LLM-based solutions using Bedrock, Lex, SageMaker Integrate with CRMs and enterprise systems through secure APIs and event-driven flows Ensure cloud security, IAM, monitoring, and compliance on both AWS Collaborate with business, engineering, and cross-functional teams to deliver solutions Qualifications7–10 years in driving large-scale solution and cloud architecture initiatives in enterprise environments. Strong hands-on expertise with Amazon Connect Deep knowledge of IVR, NLP, ASR, VXML, and conversational architecture Experience with LLMs, GenAI, and modern AI/ML services Strong API design, backend integration, and cloud security experience Proficiency in AWS (Lambda, API Gateway, DynamoDB, Bedrock) Nice to Have: AWS Solutions Architect – Professional Experience with Google CCAI Platform, Agent Assist, Q in Connect Background in speech processing and conversational AI Experience in regulated industries Agile environment experience We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.  Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.  Work From Anywhere Culture : make the most of the flexibility that comes with remote work.  Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.  Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.  Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.  Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.  * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional InformationAll your information will be kept confidential according to EEO guidelines.

  • Conversational Architect

    1 week ago

    Amritsar, India Miratech Full time

    Job DescriptionWe are looking for a highly skilled Conversational Solutions Architect experienced in both Google Dialogflow CX/CCAI and Amazon Connect. You will design end-to-end voice and digital contact-center solutions, drive architecture best practices, integrate enterprise systems, and implement GenAI-powered automation across Google Cloud and AWS...

  • Conversational Architect

    6 days ago

    Amritsar, India Miratech Full time

    Job DescriptionWe are looking for a highly skilled Conversational Solutions Architect experienced in both Google Dialogflow CX/CCAI and Amazon Connect. You will design end-to-end voice and digital contact-center solutions, drive architecture best practices, integrate enterprise systems, and implement GenAI-powered automation across Google Cloud and AWS...

  • AWS Connect Developer

    2 weeks ago

    Amritsar, India Miratech Full time

    Job DescriptionWe are seeking an Amazon Connect Engineer with strong expertise in AWS services and hands-on experience implementing Amazon Connect solutions. The ideal candidate will also have solid experience with IBM ODM and backend development using Node.js or Python. This role involves designing, developing, and optimizing contact center workflows,...

  • Conversational AI Designer

    4 weeks ago

    Amritsar, India Miratech Full time

    Job DescriptionWe are seeking a skilled and collaborative Conversational AI Developer to join our team focused on IVR modernization and migration to next-gen voice IVR / bots. This role involves designing, developing, and integrating platforms like Google Dialogflow/ Amazon Connect. You will work closely with cross-functional teams to ensure seamless...

  • Senior AWS Lex Bot Developer

    3 weeks ago

    Amritsar, India Miratech Full time

    Job DescriptionWe are looking for a Senior AWS Lex Developer with strong expertise in building and managing skill bots and delivering high-quality conversational AI solutions on AWS. The ideal candidate will play a key role in requirement gathering, bot design, and end-to-end implementation across multiple customer touchpoints.The role involves close...

  • Senior AWS Lex Bot Developer

    3 weeks ago

    Amritsar, India Miratech Full time

    Job DescriptionWe are looking for a Senior AWS Lex Developer with strong expertise in building and managing skill bots and delivering high-quality conversational AI solutions on AWS. The ideal candidate will play a key role in requirement gathering, bot design, and end-to-end implementation across multiple customer touchpoints.The role involves close...

  • Senior AWS Lex Bot Developer

    4 weeks ago

    Amritsar, India Miratech Full time

    Job DescriptionWe are looking for a Senior AWS Lex Developer  with strong expertise in building and managing skill bots and delivering high-quality conversational AI solutions on AWS. The ideal candidate will play a key role in requirement gathering, bot design, and end-to-end implementation across multiple customer touchpoints.The role involves close...

  • Senior Quality Assurance Engineer

    3 weeks ago

    Amritsar, India Miratech Full time

    Job DescriptionWe are looking for a Quality Assurance Engineer with experience in testing conversational AI platforms such as AWS Lex and Google Dialogflow (CX/ES). The candidate will be responsible for functional, regression, and end-to-end testing of steering and skill bots, ensuring that virtual agent solutions deliver accurate, consistent, and...

  • Senior AI Engineer – Voice Agent

    2 weeks ago

    Amritsar, India R Systems Full time

    About the Company R Systems is a global product engineering and digital solutions provider. We combine complex engineering, Data & AI, cloud-native capabilities with deep domain understanding to design and build innovative products for Tech, SaaS platforms and enterprises across industry verticals. We leverage the power of Automation and Agentic AI to...

  • Senior Quality Assurance Lead

    1 week ago

    Amritsar, India Miratech Full time

    Job DescriptionWe are seeking a highly experienced Senior Quality Assurance Lead to drive the quality strategy, validation framework, and end-to-end testing of conversational AI solutions built on AWS Lex and Google Dialogflow (CX/ES). The ideal candidate will oversee the testing lifecycle for steering bots, skill bots, and multi-bot orchestration while...